Creating competent communication plans

This exercise helps you create competent communication plans.

➊ Think of a situation or person that consistently triggers communication apprehension.

➋ Envision yourself interacting in this situation or with this person.

➌ List detailed plan actions: topics you will discuss, messages you will present, and actions you will take. Keep in mind appropriateness, effectiveness, and ethics.

➍ List detailed plan contingencies: events that might happen during the encounter, things the other person will likely say and do, and your responses.

➎ Implement your plan the next time you communicate in that situation or with that person.

VII. Extra Credit: Quiz

Take one of these quizzes and write a one-page reflection on your results referring to at least THREE concepts in the chapter (10 points).

Quiz 1: Self-Monitoring

Place a check mark next to the statements you agree with. Then count the total number of statements you checked to see if you’re a high or low self-monitor:

______ I find it easy to imitate others’ behavior.

______ When I’m uncertain how to act during an interpersonal encounter, I look to others’ behaviors for cues.

______ I would probably make a good actor.

______ In different situations and with different people, I often act like very different persons.

______ Even if I’m not enjoying myself, I often behave as if I’m having a good time.

______ I find it easy to change my behavior to suit different people and situations.

______ I sometimes appear to others to be experiencing deeper emotions than I really am.

______ I’m pretty good at making other people like me.

______ I’m not always the person I appear to be.

Scoring: 0–4 indicates you’re probably a low self-monitor; 5–9 suggests you’re a high self-monitor.

Quiz 2: Intercultural Competence

Place a check mark next to each statement with which you agree. Then total your check marks to determine your intercultural competence score.

Attributional complexity:

______ I enjoy analyzing the reasons for behavior of people from other cultures.

______ I’m interested in how my own thinking works when I make judgments about people from other cultures.

______ To understand the personality or behavior of someone from another culture, I have found it important to know how that person’s attitudes, beliefs, and character traits fit together.

______ I think a lot about how culture influences other people’s thoughts, attitudes, and behaviors.

______ I enjoy learning about other cultures through reading, watching foreign films, and surfing the Internet.

World-mindedness:

______ It would be better to be a citizen of the world than of any particular nation.

______ Lifestyles in other cultures are just as valid as those in my culture.

______ Our responsibility to people of other cultures ought to be as great as our responsibility to people of our own culture.

______ I respect the values and customs of other cultures.

______ Our schools should teach the history of other cultures as well as that of our own culture.

Scoring: 0–4 represents low intercultural competence; 5–10 represents high intercultural competence.

Chapter 9. Managing Conflict and Power

Theory

I. What is Conflict?

1. Bill Wilmot, Joyce Hocker: conflict is a transactional process between people who perceive incompatible goals, scarce resources and interference in achieving their objectives.
   
   
2. Therefore, the key features of conflict are: (a) it unfolds over time, and its route depends on the choices we make; (b) all conflict events are related in some sort; (c) we are interdependent in the process; (d) conflict has stages; (e) conflict is a matter of perception, and how we view it; (f) conflict is related to the goals and resources that we have or think we have.
   
   
3. Three critically important additions are due (Michael’s Sound Bite 9-1): in order for conflict to begin we must enter expressed struggle; it is also crucially important to assess carefully the degree of interference into your life of the conflict situation you encounter; we must also examine the resources the parties seek to achieve through conflict.

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