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This exercise helps you focus your attention during interpersonal encounters.
➊ Identify an important person to whom you find it difficult to listen.
➋ List factors—fatigue, time pressure—that impede your attention when you’re interacting with this person.
➌ Before your next encounter with the individual, address factors you can control.
➍ During the encounter, increase the person’s salience by reminding yourself of his or her importance to you.
➎ As the encounter unfolds, practice mental bracketing to stay focused on your partner’s communication.
RESPONDING EFFECTIVELY IN ONLINE ENCOUNTERS
This exercise helps you to respond effectively during online encounters.
➊ Identify an online interaction that’s important.
➋ During the exchange, provide your conversational partner with immediate, positive feedback to his or her messages, sending short responses like “I agree!” and attaching positive emoticons ☺.
➌ Check your understanding by paraphrasing your partner’s longer messages (“My read on your last message is...”).
➍ Seek clarification regarding messages you don’t understand (“I’m having trouble understanding— would you mind explaining that a bit more?”).
COMMUNICATING EFFECTIVELY WITH PEOPLE FROM OTHER CULTURES
This exercise helps you communicate with people from other cultures.
➊ Identify an encounter in which your conversational partner is from a different culture.
➋ Use a people-oriented listening style. While the person is speaking, provide positive feedback.
➌ Let the person know you’ve been paying attention by paraphrasing or seeking clarification.
➍ Express interest in the speaker’s feelings, opinions, and concerns and emphasize points of commonality.
➎ Gauge reactions to your responses, assessing the effectiveness of this style.
VII. Extra Credit: Quiz
Take one of these quizzes and write a one-page reflection on your results referring to at least THREE concepts in the chapter (10 points).
Quiz 1. Identifying Listening Functions
List one or more listening functions that would be appropriate in each of the following situations. Then use the Key to award yourself one point for each correct answer. Total your score.
Bonus: For additional points, reread the situations, and identify listening functions that might be ineffective and perhaps even unethical.
Situation 1: A friend sends you an e-mail saying that she won’t be able to attend your birthday party because she’s just been diagnosed with strep throat.
Situation 2: Your professor provides a description of an upcoming assignment.
Situation 3: Your romantic partner, who is very insecure about his or her singing ability, sings a songto you at a local karaoke bar.
Situation 4: A classmate challenges your position on a topic during an in-class discussion.
Situation 5: A coworker inquires as to whether his voice “still sounds funny” after he received Novocain during a dental checkup.
Key
Situation 1: comprehend, support.
Situation 2: comprehend.
Situation 3: support, appreciate, discern.
Situation 4: comprehend, support, analyze.
Situation5: support, analyze, discern.
Bonus: Situation 1: analyze. Situation 2: analyze. Situation 3: analyze.
Scoring: 6 or above correct: You have a strong ability to adapt your listening purpose.
5 or below correct: You have difficulty adapting your listening purpose.
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