Communication

№8. Notice these common expressions on the telephone.

A: Hello!

B: Hello. Could I speak to Barry Perkins, please?

A: Speaking. (=I am Barry Perkins.)

B: Ah, hello. This is Jane Gardener. (NOT I’m … or Here is …)

A: Can I have Extension 366, please?

B: Hold the line, please. I’m putting you through.

A: Can I speak to Mrs. Barrett, please?

B: I’m afraid she’s out at the moment. Can I take a message?

A: Yes. Can you ask her to give me a ring? I’ll give you my number.

A: Can I speak to Mr. Bray, please?

B: I’m afraid his line is busy at the moment. Would you like to hold?

A: No. I’ll phone back later.

№9. All the phrases below are from typical telephone calls. Match a line in A with a line in B.

A

Hello, this is Chesswood 285120. I’m afraid I’m not at home at the moment, but please leave your name and number after the tone and I’ll get back to you as soon as I can.

I’m afraid Mr. Barrett’s in a meeting. Can I take a message?

Shall I ask Miss Jackson to give you a call when she gets back?

Good morning. Payne and Stracey Advertising.

Hello, Mrs. Barrett … I’m afraid Mr. Barrett’s on another line at the moment. Do you want to hold or …? Oh, he’s free now. I’m putting you through.

Hello. Is that Sandra?

B

Good morning. Can I have extension 287, please?

No, I’m sorry, it isn’t. She’s just gone out. Can I take a message? She’ll be back in a minute.

Hi, Annie. This is er … Peter here. Pete Nealy. Er … I need to speak to you about next weekend. Can you give me a ring? Erm … I’m at home, by the way. It’s ten o’clock now and I’ll be here all morning, er … until two o’clock. Yes, thanks. Bye.

Thank you very much. Frank? It’s me, Diana.

Yes, please. This is Pam Haddon. He rang me earlier and left a message on my answer phone and I’m returning his call. Can you tell him I’m back in my office now?

Yes, please. I’m sure she’s got my number but I’ll give it to you again, just in case. It’s 76945302.

№10. Practise these substitution dialogues in pairs.

1.

- Operator here. Can I help you?

- Please put me through to the manager of the hotel.

service bureau, reception clerk, city, car factory switchboard, chief of the commercial department, president of the firm

2.

- Is that Mr McCall’s home?

- Oh, no! It isn’t a private home, it’s an office. You’ve dialled the wrong number.

Flat, room, Jones and Sons Company, the Consul Hotel, the Bank of England

3.

- Will you please call Mr Green to the telephone?

- Who shall I say is calling?

- It’s his friend on a trunk-call from Paris.

his brother-in-law, his wife, his daughter, engineer Shevchuk, Dr Weston, the Company director

4.

- Mrs Clarke’s secretary.

- Please put me through to your chief.

- Unfortunately, she is out.

is away on business, is ill (in conference), is not in the office now, is having her lunch, is seeing a visitor

№11. Read and practise the following flashes of conversation. Work in pairs.

1.

Operator?

Number, please.

I want to make a long-distance call to Scotland.

You want Trunks. Hold the line and I’ll put you through.

2.

Is that Trunks? I want Glasgow 6240, please.

Hold the line… I’m trying to connect you.

Thank you.

Put in the coins.

All right – I’m doing it now.

You are through, caller. You have three minutes.

Thank you. Hello. Hello, Jimmy?

3.

Hello. Is this five-seven-oh-one-two-four-oh (570-12-40)?

Speaking.

Could I speak to Mr Jones?

One moment, please. Who shall I say is calling?

Mr Barnes.

4.

Is this 253-22-74?

Sorry, wrong number.

Sorry.

That’s all right.

5.

B. P. Company. Mr Smith’s office.

Hello, could I speak to Mr Smith, please?

I’m sorry, Mr Smith is out now. Will there be any message?

Please, tell Mr Smith, Mr Richardson from Manchester called about a new contract.

6.

A. Hello.

B. Hello, is that Mr Russell?

Speaking.

Good afternoon, Mr Russell. This is George Volkov.

Good afternoon.

My wife and I were wondering if you could join us for supper on Saturday?

I’d be delighted.

7.

Good morning! I’d like to make an appointment with Doctor Green, please.

Certainly, sir. Is Friday 11 o’clock convenient for you?

Yes, that’ll do very well. Thank you.

Thank you.

№12. Complete the open dialogues. Work in pairs.

1.

A. Hello, is this 459-22-37?

B. ……..

Could I speak to Mr Black?

………

Mr Peters from Smith and Co.

………

2.

A. Travel agency. Reception.

B. ………

The manager is out at the moment. Shall I take a message for him?

……..

3.

Is this information?

…….

Sorry.

4.

Mr Brown’s office.

……..

Certainly, sir. Will tomorrow 10 o’clock be all right with you?

……..

5.

Operator.

……..

Number in Kyiv, please.

………

Hold the line, I’ll try to put you through.

№13. Make up dialogues using these situations.

1.You phone your friend. His mother says that he is out at the moment. 2.You are staying at a London hotel. You want to be put through to a city number. 3.You have dialled the wrong number. 4.You want to book a trunk call to Paris.

GRAMMAR

ACTIVE VOICE	Perfect Continuous	+S+have/has+been+Ving -S+have/has+not+been+ Ving ?Have/Has+S+been+ Ving?   e.g. He has been writinga letter since morning.	+S+had+been+Ving -S+had+not+been+ Ving ?Had+S+been+ Ving?   e.g. He had been writing a letter for two hours when I came.	+S+shall/will+have +been+ Ving -S+shall/will+have+not+been+ Ving ?Shall/Will+S+have+been+ Ving? e.g. He will have been writing a letter for two hours when I come.
Perfect	+ S+have/has + Ved (3) - S+have/has+not+ Ved(3) ? Have/Has+S+Ved(3)?   e.g. He has already writtena letter.	+ S+had + Ved (3) - S+had+not+ Ved(3) ? Had+S+Ved(3)?   e.g. He had written a letter by 5 o’clock yesterday.	+ S+shall/will have+Ved (3) - S+shal/will+not+have+ Ved(3) ?Shall/Will+S+have+ Ved(3)     e.g. He will have written a letter by 5 o’clock tomorrow.
Continuous	+ S + am/is/are+Ving - S + am/is/are +not + Ving ? Am/Is/Are +S + Ving?   e.g. He is writinga letter now.	+ S + was/were+Ving - S + was/were+not + Ving ? Was/Were +S + Ving? e.g. He was writing a letter at 5o’clock yesterday.	+ S + shall/will+be+Ving - S + shall/will+not+be+Ving ? Shall/Will+S+be+Ving?     e.g. He will be writing a letter at 5 o’clock tomorrow
Indefinite	+ S + V / Vs(3я ос. одн.) - S + do/does+not+V ? Do/Does+S + V?   e.g. He writes letters every day.	+ S + Ved (2) - S + did+not+V ? Did +S + V? e.g. He wrote a letter yesterday.	+ S + shall/will + V - S + shall/will + not +V ? Shall/Will+ S + V?   e.g. He will write a letter tomorrow.
	Present	Past	Future

№14. Read and translate the following sentences. Define the tense form of the verbs.

1.Mrs.Holly is a good employee. Her employer is satisfied with her work.

2.Now I hold this position in Product Control Department.

3.Now Allen is in the library. He is working over the new methods for our future work.

4.They have never seen such an agency.

5.The day before yesterday at 3 o’clock some Mr. Foxer was calling our senior manager.

6.That information involved the past business experience of the firm.

7.The students had prepared the task, when the dean came to test it.

8.When john comes the partners will discuss this problem with him.

9.In a day I shall be calling you at 10 o’clock.

10.By the end of this year they will have earned 10% of profit on their investment.

№15.Replace the Infinitives in brackets by the proper tense form.

1.This book (not to aim) at giving a systematic course. It (to give) only some basic notions.

2.Where is Susan? – She (to look) through newspapers now.

3.They (to hire) 30 employees yesterday and (to be going) to hire then more in the near future.

4.The DC company already (to acquire) the majority of shares of our company.

5.Nora said she (not to work) hard at her Mathematics and that’s why she (to fail) her exam.

6.We hope, next time you (to study) the market situation and the market trends better.

7.What (to be) the local market conditions last year, I wonder?

8.When we came he (to explain) why this advertising message (to be) wrong.

9.Tomorrow at five o’clock our senior managers (to discuss) the problem of new business partners choice.

10.My friend just (to return) from Newcastle, the centre of coal-mining industry of England.

UNIT 4. LETTERS WRITING

Дата добавления: 2015-11-16