Letters of Reply to Inquiry

A reply to an inquiry may take different forms. In any case when replying to any inquiry remember the following:

thank the writer for the inquiry;

make sure that all the inquiries have been answered;

let the prospective customer know if your goods are available at once or, if not, how long a delay may be. If you do not have the goods requested, offer some alternative;

enclose current price lists, catalogues, leaflets or booklets informing the customer of other items in stock;

show your willingness to supply further information and to have contacts.

Sample Reply Letter

SUNSHINE FLAVOURS LTD 44 Emerald Drive, Shanon Technology Park, Cork C06 9TS, Republic of Ireland Mme Susanne Dufras Les Gourmets du Politou S.A. 33 rue Mirabeau 44000 Poitiers France 18 January 2002 Dear Madame Dufrais, You asked us to send you our price list and catalogue for the 2002 season. I am sure you will find plenty to interest you in it. You will notice that all our products are made from 100% natural ingredients – we do not use any artificial additives. This year, for the first time, we have included Scratch ‘n’ Sniff samples of our ten most popular aromas. I think you will agree that our range of well over 200 natural flavours and aromas is second to none and is outstanding value for money. If you need more information, do please get in touch with me. If you are telephoning, please ask to speak to me personally or to my assistant, Ms Hannah Rosser, and we will be very pleased to help you. I look forward to hearing from you.   Yours sincerely, J. G. O’Reilly James O’Reilly Sales manager enc: catalogue, price lists, order form

Letters of Accommodation

Doing business one has to travel from town to town, from country to country.

When writing to a hotel to ask about accommodation it is important first of all be specific about the type of accommodation you want. It is also necessary to state if you are interested in bed and breakfast accommodation.

You should not only mention but give details about the number of rooms and beds you need. If you are ready to accept alternative accommodation, say a few words about it.

Besides, give the dates when you will need the accommodation, the number of nights you want the room being stated here too. Don’t forget to ask about prices.

At the end of the letter it is recommended to ask confirmation of booking.

Useful Phrases

v please reserve a room

to be going to leave on

a price of bed and breakfast

to make a firm offer

a forthcoming visit

let us know your wishes

to expect to arrive

to confirm booking

Дата добавления: 2015-11-16