Work in pairs. Practise making arrangements on the phone. Use the diagram and 5-8 useful phrases to help you. Take turns to be A and B.

STUDENT A	STUDENT B
1) Answer the phone. Say who you are.
	2) Say who you are and ask for an appointment.
3) Agree.
	4) Say why – to discuss new plans for interviewing job applicants.
5) Ask when.
	6) Suggest next Wednesday (the 23^rd).
7) No – you’re out of the office. Suggest Monday or Tuesday.
	8) You’re busy Monday morning and all day Tuesday: Monday afternoon?
9) Agree. Suggest 2.00.
	10) You prefer later. Suggest 3.30.
11) Agree. Ask where.
	12) Suggest A’s office.
13) Agree. Confirm details.
	14) Say thank you.
15) Acknowledge B’s thanks.
	16) Say goodbye.

H 4 12. Make the following calls. Use useful phrases (p. 23) to help you. Take turns to be A and B.

You’re Connie Gardener. You are a Production Editor for Meridian Publishing. Use the diary page (p. 25) below as a basis for making or receiving the following calls: MAKE CALL 1: Call Betty Kingston (Safety Officer) and try to arrange for a plant inspection on Wednesday morning. Otherwise, try to fit it in on Thursday afternoon. TAKE CALL 2:You have scheduled a meeting with Jamie Morris (PDA Group) for next Friday. This is an important meeting as you are hoping to confirm a big order from Meridian. MAKE CALL 3: Call Ruscome Park Hotel and arrange for dinner to start by 18.00 on Thursday evening. You want to leave by 22.00 in order to drive home. TAKE CALL 4:Take a call from your boss, Terry Fox.

TAKE CALL 1:Your name is Betty Kingston (Safety Officer). You will receive a call concerning a safety inspection. You are already booked up from the middle of next week but you could do a standard inspection (2 hours) on Monday or Tuesday. MAKE CALL 2: Your name is Jamie Morris (PGA Group). Call Meridian Publishing (a potential supplier) and cancel your appointment on Friday at 13.00. Make a good excuse and say you will arrange it later next month. TAKE CALL 3:You work at the Ruscome Park Hotel. You will receive a call concerning a dinner booking for Thursday the 27th. It has been provisionally booked for 18.30. You can't manage any earlier. MAKE CALL 4: Your name is Terry Fox. Phone your Production Editor, Connie Gardener, to arrange an emergency meeting for Monday morning as early as possible.

Student A’s diary page

July	week 30
	Monday	Tuesday	26 Wednesday	27 Thursday	Friday
		train to London (08.50)
	works meeting			dentist (09.05)	meeting with F. Keiso
	drive to plant	DTI safety committees
	lunch with Will Hatton		lunch with trainees	seminar at Ruscome (13.30-18.00)	meeting with PGA Group
		train home (14.35)
	return to HQ				presentation for Peter
				dinner with participants

WRITING

H 13. Look back at the phone call in Exercise 3. Write a short e-mail from Michelle to Peter to confirm the arrangement. Use these phrases:

Thank you for agreeing to a meeting to discuss…

This is to confirm the time and date of our meeting…

We will meet in … at… on…

I look forward to seeing you.

H 14. Now write another e-mail confirming one of the arrangements you made in Exercise 12.

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