Practise this conversation in pairs. Use the diagram and useful phrases to help you. Take turns to play each role.

STUDENT A	STUDENT B	Useful phrases · You must have the wrong number · Is that not 556 8790? · No, it’s 555 8790 · Sorry about that · I must have dialled the wrong number · Can I help you? · I’m sorry, you’ve got the wrong number · I’ll try and put you through · His direct number is … · Sorry to have troubled you
1) Answer the phone
	2) Ask to speak to Mr Smith in marketing.
3) Check the caller’s name.
	4) Give your name and your company’s name but speak softly.
5) Ask the other person to speak up.
	6) Repeat what you said loudly enough, but this time speak too fast.
7) Apologize and ask B to speak more slowly.
	8) Say you are sorry and repeat what you said slowly enough.

H 4 12. Make the following calls. Use useful phrases (p. 18) to help you. Take turns to be A and B.

MAKE CALL 1: You want to speak to McKean in ThermalTake on extension 587203. TAKE CALL 2: You work for a small company in Los Angeles. Your telephone number is [phone]. No one by the name of Walker works for your company. Besides B speaks in such a low voice, that you can’t hear him. MAKE CALL 3: You want to speak to Mr Hanks in the Dell’s Latin American Division.

TAKE CALL 1: You work for ThermalTake. Your telephone number is 586203. No one called McKean works for your company. MAKE CALL 2: You want to speak to Alex Walker in New York on [phone]. Speak very softly until A asks you to speak up. TAKE CALL 3: You work in the Dell’s European Division on extension 244. No one called Hanks works in your division. You are very busy and you speak so fast that the caller can’t make out what you are saying.

WRITING

H 13. Write a short letter to your telephone company saying that something is wrong with your phone line. Ask them to repair it.

Part 4. Making an Appointment

BEFORE YOU START

Match time expressions (a-s) with appropriate dates in the calendar.

a) yesterday b) tomorrow c) on Monday d) this evening e) last week f) in three weeks g) two days ago

h) this weekend i) in a week’s time j) the day before yesterday k) this afternoon l) tonight m) Saturday night

n) next week o) a week ago p) in a fortnight q) the day after tomorrow r) yesterday morning s) tomorrow evening

March

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday

April

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
			1 TODAY

Say these times in English. Say each time in two ways.

a) 10.30 b) 3.45 c) 10.20 d) 11.05

e) 7.00 f) 8.10 g) 6.45 h) 7.15

i) 4.30 j) 9.25 k) 5.35 l) 8.05

READING

3. Read the phone call. Then complete Michelle’s meeting planner.

Michelle’s meeting planner

Meeting with:
Date:
Time:
Place:
Reason for meeting:

Peter:	Hello, Peter Felton.
Michelle:	Hello, Peter. It’s Michelle Henderson.
Peter:	Hello, Michelle. How are you?
Michelle:	I’m fine, thank you. And you?
Peter:	Very well, thanks. What can I do for you?
Michelle:	Well, I’d like to make an appointment to discuss requirements for our new product range.
Peter:	OK, no problem.
Michelle:	Fine. When’s convenient for you?
Peter:	One day next week?
Michelle:	OK. How about Tuesday in the afternoon? That’s the 15^th.
Peter:	No, I’m afraid I’m busy all day on Tuesday. What about Thursday or Friday?
Michelle:	Sorry, I can’t make Friday, I’m on a course. But Thursday is fine.
Peter:	Morning or afternoon?
Michelle:	The afternoon is best for me.
Peter:	OK. Shall we say 2.30?
Michelle:	Yes, that’s fine. Where shall we meet?
Peter:	You’ve got a bigger office!
Michelle:	OK. So that’s half past two on Thursday 17^th August. In my office.
Peter:	Right.
Michelle:	Thanks, Peter. I’ll look forward to seeing you then.

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