SwitchboardConglomerate Group; can I help you?
YouCould I _________ _________ Mr Pardee, please?
SwitchboardPutting your _________.
SecretaryHello, Mr Pardee’s _________. _________ I help you?
You_________, can you hear me? It’s a _________ line. Could
you _________ up, please?
SecretaryIS THAT BETTER? Who’s _________, please?
You(your name) from (your company).
SecretaryOh, hello. How nice to hear from you again. We haven’t
seen you for ages. How are you?
YouFine, thanks. Could you _________ me _________ to Mr
Secretary_________ the line a moment. I’ll see if he’s in. I’m so sorry.
I’m afraid he’s not in the _________ at the _________.
Could you give me your _________, and I’ll ask him to
_________ you _________?
YouI’m _________ 347 8621. That’s London.
SecretaryWould you like to leave any _________ for him?
YouNo, thanks. Just tell him I _________.
SecretaryCertainly. Nice to hear from you again.
YouI’ll expect him to ________ me this afternoon, then. Thanks.
SecretaryYou’re welcome. Goodbye.
|on speak to message bad put through number call back ring secretary through office speak speaking can hello rang hold moment through|
Mr. BrownCan I leave a message for Natalia Barkova?
Mr. BrownPlease, tell her I am arriving in Moscow on 14th May, and I’d like her
to book me a hotel in the city centre.
SecretarySorry, I didn’t _________ that. Could you _________ _________
Mr. BrownOh, I’m sorry. The message is that I am arriving in Moscow on 14th
May, and I’d like her to book me a hotel in the city centre.
SecretaryRight, I’ve got that. How are you getting here?
Mr. BrownBy plane, as usual. The flight is BA557.
SecretarySorry, I _________ that. Could you _________ _________ again,
Mr. BrownBA557. it arrives at 5.30 p.m.
Secretary_________ _________ _________ _________?
Mr. Brown5.30 p.m. Oh, and one more thing … Could you ask her to send me
the conference program, so that I can prepare for my talk?
SecretarySorry, Mr Brown, I don’t quite _________ what you mean. Could
you _________ _________ _________, please?
Mr. BrownI’m talking about the university conference where I’m giving a talk
on modern English literature.
SecretaryThat’s clear now. I’ll give Natalia Barkova the message as soon as she
Mr. BrownThank you very much. Bye.
SecretaryThank you for calling.
|be a bit more specific when did you say missed speak more slowly catch say it understand|
NOTEIf you do not hear or understand the other person, say: I’m sorry? or I’m sorry, I don’t understand, could you repeat that, please?It is not polite to say: Please repeat?
| 3. DATAFILE: THE TELEPHONE
This data file gives you many of the terms and phrases commonly used in making telephone calls.
4. PUTTING YOU THROUGH
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|Situational leadership as the key to effectively managing people.|||||There are some notes to help you with the new expressions.|