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Dialogue 1.
SwitchboardConglomerate Group; can I help you?
YouCould I _________ _________ Mr Pardee, please?
SwitchboardPutting your _________.
SecretaryHello, Mr Pardee’s _________. _________ I help you?
You_________, can you hear me? It’s a _________ line. Could
you _________ up, please?
SecretaryIS THAT BETTER? Who’s _________, please?
You(your name) from (your company).
SecretaryOh, hello. How nice to hear from you again. We haven’t
seen you for ages. How are you?
YouFine, thanks. Could you _________ me _________ to Mr
Pardee, please?
Secretary_________ the line a moment. I’ll see if he’s in. I’m so sorry.
I’m afraid he’s not in the _________ at the _________.
Could you give me your _________, and I’ll ask him to
_________ you _________?
YouI’m _________ 347 8621. That’s London.
SecretaryWould you like to leave any _________ for him?
YouNo, thanks. Just tell him I _________.
SecretaryCertainly. Nice to hear from you again.
YouI’ll expect him to ________ me this afternoon, then. Thanks.
SecretaryYou’re welcome. Goodbye.
on speak to message bad put through number call back ring secretary through office speak speaking can hello rang hold moment through |
Dialogue 2.
Mr. BrownCan I leave a message for Natalia Barkova?
SecretaryCertainly, Mr.Brown.
Mr. BrownPlease, tell her I am arriving in Moscow on 14th May, and I’d like her
to book me a hotel in the city centre.
SecretarySorry, I didn’t _________ that. Could you _________ _________
_________, please.
Mr. BrownOh, I’m sorry. The message is that I am arriving in Moscow on 14th
May, and I’d like her to book me a hotel in the city centre.
SecretaryRight, I’ve got that. How are you getting here?
Mr. BrownBy plane, as usual. The flight is BA557.
SecretarySorry, I _________ that. Could you _________ _________ again,
please?
Mr. BrownBA557. it arrives at 5.30 p.m.
Secretary_________ _________ _________ _________?
Mr. Brown5.30 p.m. Oh, and one more thing … Could you ask her to send me
the conference program, so that I can prepare for my talk?
SecretarySorry, Mr Brown, I don’t quite _________ what you mean. Could
you _________ _________ _________, please?
Mr. BrownI’m talking about the university conference where I’m giving a talk
on modern English literature.
SecretaryThat’s clear now. I’ll give Natalia Barkova the message as soon as she
comes in.
Mr. BrownThank you very much. Bye.
SecretaryThank you for calling.
be a bit more specific when did you say missed speak more slowly catch say it understand |
NOTEIf you do not hear or understand the other person, say: I’m sorry? or I’m sorry, I don’t understand, could you repeat that, please?It is not polite to say: Please repeat?
3. DATAFILE: THE TELEPHONE
This data file gives you many of the terms and phrases commonly used in making telephone calls.
4. PUTTING YOU THROUGH |
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Situational leadership as the key to effectively managing people. | | | There are some notes to help you with the new expressions. |