Unit 10. Recorded information

SITUATION 1 Helga Klein calls Heating UK, but she forgets to dial the new number.

RECORDING 1 The number you are dialling has been changed. All four-figure numbers on this exchange have become six-figure numbers beginning 34. For example, 1234 has become 341234. Please replace the handset and redial using the new number. You have not been charged for this call.

exchange, n - телефонная станция, коммутатор

charge, v - взимать плату

handset, n - телефонная трубка

SITUATION 2 Paul Hardwick of UK Engineering calls Wolfgang Kuhn at Specialized Engineering Products in Stuttgart.

RECORDING 2 All lines to Germany are busy at the moment. Please try again later.

SITUATION 3 Anne-Marie Fontaine calls Robert Booth at The UK Firm, but the company has just moved to new offices.

RECORDING 3 This is the international operator. Please hold the line. Your call is being redirected at no extra cost to yourself.

Exercise. Try to memorize the following key expressions.

TAKING THE CALL	MAKING THE CALL
Explaining the situation	Giving instructions
The number you are dialling has been	Please replace the handset and
changed.	redial using the new number.
All four-figure numbers on this exchange have become six-figure	Please dial again. Please try again later.
numbers beginning 34. You have not	Please hold the line.
been charged for this call.
All lines are busy at the moment. Your call is being redirected.

Unit 11. ANSWERPHONES

SITUATION 1

Paolo Martini of LBN Rome calls International Software Consultants to let them know that he doesn't need their report until next week now.

RECORDING 1

Answerphone	Paolo Martini
Hello. This is International Software Consultants. We're sorry we can't take your call at the moment. Please leave your name, number and message after the tone and we'll get back to you as soon as we can. Thank you for calling.	This is Paolo Martini from LBN Rome here. It's 10:30, Monday 28 February. I was just calling to let you know that we don't need your report until next week now. No need to call back. Bye for now.

SITUATION 2

Course leader Simon Matthews calls Angelika Gottlieb to invite her to an end-of-term party.

RECORDING 2

Answerphone Hi! This is Angelika. I can't answer the phone at the moment but I'll call you back if you leave your name and number after the beep. Thanks.

Simon Matthews Angelika - it's Simon Matthews from college here. I'm just calling to invite you to our end-of-term party next Saturday. I'll send you an invitation – perhaps you could let me know if you'll be able to make it? Many thanks.

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