Activities

Exercise 1. Read the flashes of telephone conversations and pay attention to the telephone phrases.

Exercise 2. Reproduce these dialogues in pairs.

Exercise 3. Find equivalents in these dialogues for the following sentences.

1. Говорит Суриков. 2. Соединяю. 3. Слушаю. 4. Вы не могли бы соединить меня с г-ном Соколовым? 5. Номер занят. 6. Г-н Джоунз разговаривает по другому телефону. 7. Извините, что заставил вас ждать. 8. Г-на Иванова сейчас нет. 9. Подождите минутку, пожалуйста. 10. Я позвоню еще раз позже. 11. Его номер не отвечает. 12. Не могли бы вы передать мою просьбу? 13. Добавочный 32, пожалуйста. 14. Что-нибудь передать ему? 15. Вы ошиблись номером. 16. Простите за беспокойство. 17. Здесь нет никого по фамилии Смит. 18. Посмотрю, у себя ли он. 19. Вы меня слышите? 20. Все время появляется какой-то шум. 21. Мы почти не слышали друг друга. 22. Нас разъединили. 23. Я хочу заказать разговор с Москвой на 9 часов вечера. 24. Вы хотите вызвать определенное лицо?
25. Вы заказываете разговор в кредит? 26. Я вам позвоню, как только ответит ваш номер. 27. Я не могу дозвониться. 28. Говорите, пожалуйста.

Exercise 4. Complete the conversations:

1. A: Hello, Directory Enquires. Can I help you?

B: …

A: Yes, you can.

B: …

A: It's 010 369.

B: …

2. A: Good morning. Streamline Taxis.

B: …

A: When?

B: …

A: Where are you at the moment?

B: …

A: And your name…What is your name?

B: …

A: Right. Thank you very much.

3. A: Messrs Smith Son Ltd. Good morning.

B: …

A: Sorry. The line is busy.

4. A: Sorry. Mr Foot is one on the other line. Will you hold on, please?

B: …

5. A: …

B: I'll call back later.

6. A: Sorry to have kept you waiting. Now I'm putting you through.

B: …

7. A: Is there any message?

B: …

8. A: …

B: Hold on, please. I'll see if he is in.

9. A: Sorry. Mr Bradley is not available. Would you like to leave a message?

B: …

10. A: Sorry. There is no reply at his number.

B: …

11. A: May I have extension 75, please?

B: …

A: Well, yes, if it doesn't take too long.

12. A:I'm sorry. I didn't catch your name. Will you spell it, please?

B: …

13. A: You've got the wrong number.

B: …

A: That's all right.

14. A: …

B: This is 520-4824. But there is no one by the name of Scott here.

15. A: Hello, hello… I can't hear what you are saying.

B: …

16. A: Operator, I've been disconnected with my caller. Could you help me?

O: …

17. O: Would you like to make a person-to-person call?

A: …

Exercise 5. Spell the name on the phone. Use the substitution table of dialogue 7.

Exercise 6. Answer the questions.

1. Are you on the phone?

2. What's your number?

3. What's the STD code for your town?

4. Can you dial direct to London from your town?

5. What's the code for your country?

6. Is there a speaking clock in your country? What's the number?

7. Can you get tourist information? What's the number?

8. What information can you get on the phone?

9. In emergencies people in Great Britain call police, fire or ambulance on 999. Which number do you call in your home town if you are in trouble or need specialized information?

10. Do you often use a telephone?

11. What should you call if you can't find the phone number in the telephone directory?

12. Do you often use pay phones?

13. How much does a local call cost in your country?

14. In what cases do you leave a message?

Exercise 7. In what situations would you say the following?

1. Could you take a message? 2. Sorry to have troubled you. 3. Can I dial direct to Paris? 4. Are you on the phone? 5. Can you tell me the code for Brighton? 6. Your voice is fading. 7. I'll try to connect you again. 8. I'll call you back as soon as there is another circuit open. 9. I'll wait for your call. 10. I'll check the line. 11. Go ahead, please.

Exercise 8. Make up the dialogues of your own using the following words and phrases:

1. Hang on, to take a message, to be out, just a minute, to call back, as soon as possible.

2. I'd like to, extension, to hold on, spell, to connect, you are through.

3. To dial, wrong number, sorry, to call, to trouble, background noise, to interfere; Are you there?, to hear each other, to be cut off completely.

4. To book a call, personal, station-to-station, to be on credit, to call back.

5. I'm wondering, to dial, disconnect, interruption, connection, circuit, party, as soon as possible, transferred charge call.

Exercise 9. Speak on the following situations:

Call the Directory Inquiries and ask them to tell you the code for Oxford. Ask the operator to repeat it.

Ask to invite Mr Parker to the telephone. Spell this name. But he is not in the office and you'd like to ring back in an hour. Ask the party to speak up.

Make a transferred charge call to Paris. During your talk there is some noise interfering and you have been disconnected. Call back and go ahead.

Make a long distance call for London. Tell the operator the number in London and your phone number.

Ask the operator if you may have extension 125. If the number is engaged, say you will hold on.

Call Information and ask the phone number of N. Hospital. Ask the operator to repeat it. Ask to invite Mr Jones to the telephone. Introduce yourself. If Mr Jones is out, leave a message that you will ring him back in an hour.

You'd like to contact with Richard Dean. He is a Purchasing Officer. His telephone is 3114249, West End Tower, Oxford Street, London. But you get the wrong number. Make a call and take a call.

You'd like to make a call at Central Trading Company in St. Petersburg. You want to speak to Lisa Bond. She is in a meeting right now. So you'd like to leave a message for her to call you back. Make a call and take a call.

Дата добавления: 2015-08-05