Unit 3. A personnel inquiry

SITUATION   Patricia Ferlin is updating her records at the French Magazine Press in Paris. She calls Toronto Tourist Products to find out who is responsible forthe company's advertising budget.

DIALOGUE

Switchboard operator	Toronto Tourist Products, may I help you?
Patricia Ferlin	Oh, yes, could you tell me who is responsible for your advertising budget?
Switchboard operator	May I ask the purpose of your inquiry?
Patricia Ferlin	Well, I'm calling from the French Magazine Press in Paris. We are updating our records.
Switchboard operator	Ah, I see. Just a moment, I'll put you through to Sales and Marketing.
Patricia Ferlin	Thank you.
Colleague	Sales and Marketing.
Patricia Ferlin	Oh, hello. I wanted to find out who deals with advertising at your company.
Colleague	Susan Jones handles all our advertising.
Patricia Ferlin	Is that Ms or Mrs Jones?
Colleague	That's Mrs Jones.
Patricia Ferlin	And what's her position exactly?
Colleague	Susan's our Marketing Director.
Patricia Ferlin	OK. Thanks very much.
Colleague	You're welcome.

update,v – модернизировать

advertize,v – рекламировать

deal with,v – иметь дело, заниматься

KEY EXPRESSIONS

TAKING THE CALL	MAKING THE CALL
Asking why someone is calling	Asking who's responsible for smth
May I ask the purpose of your inquiry? What's it in connection with?	Could you tell me who is responsible for your advertising budget?
May I ask who's calling?	Could you give me the name of the person
Describing responsibilities and duties	in charge of advertising at your company.
Susan Jones handles all our advertising..	I wanted to find out who deals with advertising at your company.
Susan Jones is in charge of advertising Susan's our Marketing Director.	Saying what you want to know We're updating our records.
Responding to thanks	We're preparing a mailshot.
You're welcome. Not at all.	I want to send a letter.
That's all right/OK.	Asking about someone's position
It's a pleasure.	What's Mrs Jones' position exactly?
	Could you give me her exact job title?

ACTIVITIES

Exercise 1. Practise personnel inquiries. Work in pairs using the role cards given below.

ROLE CARD A MAKE CALL 1: Find out who handles recruitment and training at LOP International. TAKE CALL 2: As switchboard operator at The UK Partnership, you handle personnel inquiries. Leslie Wood, Sales Director, is responsible for sales targets. MAKE CALL 3: Find out who is in charge of R & D at The UK Firm. TAKE CALL 4: As switchboard operator at The Fashion Company, you answer personnel inquiries. Elizabeth Johnson, Senior Designer, is responsible for product development.

ROLE CARD B TAKE CALL 1: As switchboard operator at LOP International, you answer personnel inquiries. Francis Stevens, Personnel Manager, handles recruitment and training. MAKE CALL 2: Find out who is responsible for sales targets at The UK Partnership. TAKE CALL 3: As switchboard operator at The UK Firm, you handle personnel inquiries. Vincent Collins, Research Director, is in charge of R & D. MAKE CALL 4: Find out who is responsible for product development at The Fashion Company.

R & D – research and development – исследования и разработки, научные исследования и опытно-конструкторские разработки, НИОКР

Exercise 2. Make a list of different job titles and responsibilities at your familiar company and role play some other personnel inquiries.

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