Unit 5. Booking air travel

SITUATION In Singapore on business, Mr Tashikama of Japan Electronics decides to visit a new contact in Thailand before returning to head office. He calls SEA Airlines to make a reservation.

DIALOGUE

Clerk	SEA Airlines, Sarah speaking.
Mr Tashikama	Yes, I'd like to make a reservation for a return flight to Bangkok.
Clerk	Certainly, sir. When did you want to travel?
Mr Tashikama	I'd like to leave next Thursday and return to Singapore the following Wednesday.
Clerk	That's 7 April outward, returning 13 April. And will that be first class, business class or economy?
Mr Tashikama	Economy.
Clerk	Did you want to travel in the morning or in the afternoon?
Mr Tashikama	I'd like to fly out in the morning and back in the afternoon, if possible.
Clerk	Right... yes, that's no problem. That will be flight SE 006 departing Singapore at 09:30. And your return flight will be on SE 005 departing Bangkok at 15:15. May I have your name please?
Mr Tashikama	Yes, my name is S. Tashikama. That's T-A-S-H-I-K-A-M-A.
Clerk	And how will you be paying, Mr Tashikama?
Mr Tashikama	I'd like to pay by credit card.
Clerk	May I have your card number, please?
Mr Tashikama	Yes, it's 4929 703 581 248.
Clerk	Fine, thank you. Your reservation is confirmed.
Mr Tashikama	Thank you very much for your help.
Clerk	No problem. Have a good trip.

KEY EXPRESSIONS

TAKING THE CALL	MAKING THE CALL
Asking about travel needs	Saying why you're calling
When did you want to travel? Did you want to travel in the morning or in the afternoon? Will that be first class, business class or economy? How will you be paying?	I'd like to make a reservation for a return flight to Bangkok. I'd like to reserve a round-trip ticket to Singapore. I'd like to book a one-way flight to London.
Giving flight and ticket information	Describing travel needs
That will be flight SE 006 departing Singapore at 09:30. And your return flight will be on SE 005 departing Bangkok at 15:15. Your reservation is confirmed.	I'd like to leave next Thursday and return to Singapore the following Wednesday. I'd like to pay by credit card. I want to travel to London tomorrow and
Responding to thanks	return to Bangkok Thursday after next.
No problem. Have a good trip.	Thanking
Sure. Enjoy your trip.	Thank you very much for your help.
Any time. I hope you enjoy your trip.	I'm very grateful to you.

confirm, v – подтверждать

round trip – поездка туда и обратно

ACTIVITIES

Exercise 1. Read the dialogue and make a note of the flight information Mr Tashikama is given.

Exercise 2. Practise booking air travel. Work in pairs using the role cards given below.

ROLE CARD A MAKE CALL 1: Call SEA Airlines and book a one-way business class ticket from Bombay to Hong Kong for Friday 7 May, any time. Note the flight information you are given. TAKE CALL 2: You are a clerk with SEA Airlines. There are two daily flights from Karachi to Singapore: SE 290 leaves at 09:45 and SE 291 at 14:25. From Singapore to Karachi there are three daily flights: SE 292 at 11:10, SE 293 at 14:45 and SE 294 at 17:10. Note any bookings you take.

ROLE CARD B TAKE CALL 1: You are a clerk with SEA Airlines. On Fridays, there is only one flight from Bombay to Hong Kong: SE 342 leaves Bombay at 07:00. Note any bookings you take. MAKE CALL 2: Call SEA Airlines and book a first-class return flight from Karachi to Singapore leaving on Tuesday 11 May in the afternoon and returning the following Tuesday (18 May) in the morning. Note the flight information you are given.

Дата добавления: 2015-08-05