Was just going to Can I speaking

Could I speak I′m phoning to check put you through

Witan International. …………………help you?

- …………………to Mrs Weiss, please?

- One moment, please. I′ll ……………...

- Kristina Weiss ……………………..

- Good morning. Mr.Weiss. This is Ellen Johanssen from Ostlink Travel. …….if you got my letter.

- Yes, I′ve just received it. In fact, I ………………… ring you. There are a couple of things I wanted to ask you about…..

II.

I am afraid This is I′ll ring back

Can I help you? Could I speak to I′ll just see

RCL Electrics. ………………………….?

- Yes, …………………….Kristina Weiss of Witan. ……………..Denise Martin, please?

……………………………if she is available… No, ……………….she′s just popped out.

- In that case, ………………………later.

- Who can I say phoned?

- Oh, it′s all right. I′ll phone back.

Lesson 3. Speaking over the telephone.

III.

Calling department say time

Extension repeating fax back

1. Who shall I say is …………….?

2. Can you give me your …………….., please?

3. Would you mind ……………..that, please?

4. Sorry. Did you …………Kellman?

5. Marketing…………..Can I help you?

6. …..and your ………….number is?

7. Can you tell her I′ll phone ……..later?

8. What ……….do you normally open?

Match each sentence to the most appropriate response.

A. Yes, could I speak to Mrs Elliot?

B. I′m afraid we don′t have a fax machine

C. Usually between nine and half past.

D. Yes, I said the WX342, leaving at 16.25.

E. Yes, I′ll pass on your message.

F. Yvonne Simon of Northam Insurance.

G. Let me check. Yes, it is 461.

H. No, “Kellerman”, with two “l”.

Exercise 5. Read and translate the text:

Office Essentials

Most offices start with the basics: a telephone /fax machine combination, computer and a copying machine. A modern fax machine can be combined with a

Lesson 3. Speaking over the telephone.

digital answering machine, telephone, digital memory, and error correction.

It is important that the computer suits the needs of the user. There are Internet machines that do not have hard disks and are specifically for web browsing. Computers are usually bundled with the software from which you can choose what you need. A network laser printer is economical and efficient, as office workers from many workstations can print from the same machine.

The latest copiers have digital functions, colour capabilities, high quantity stacking capability.

Very often it is possible for every employee in an office to have a telephone extension at the desk. Workers can make direct calls from their own phones to anybody else in the office, through internal switchboard and telephone switching systems or calling centres. Calling centres have a great capacity, and can accommodate from hundreds to tens of hundreds of subscribes. It is possible to use voice mail to call a person if he or she is not available at the desk.

Another must in an office is a document shredder. Big offices generate lots of waste paper, and a shredder is particularly useful when there are checks, bank statements or other confidential materials to be shredded.

Exercise 5. Answer the questions:

1. What are the basics – the main office equipment – for any office?

2. What are the most typical features of latest designs of modern equipment?

3. What are the functions and capabilities of internal communicating systems?

Exercise 6. Give the summary of the text in English.

Lesson 3. Speaking over the telephone.

GRAMMAR (Past Simple, Present Perfect, Past Perfect & Past

Continuous Tenses)

Дата добавления: 2015-10-31