Replies to inquiries

12.Read and discuss:

Lesson 8. Business correspondence.

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Replies to Inquiries are an important stage in business dealings. Great care must be taken to ensure that the customer receives the information. Careful treatment of customers` inquiries can significantly help in winning order. On the other hand, inability to deal with inquiries can lead to loss of valuable orders.

Replying to letters of inquiry:

- thank the writer for his/her inquiry;

- let the writer know as soon as possible if you have the product or can provide the service he/she is enquiring about;

- encourage or persuade your prospective customer to do business with you;

- if you do not have what the enquirer has asked for, but have an alternative, offer it to him;

- your correspondent may be asking about a product you do not make or a service you do not give. If this is so, tell him and if possible refer him elsewhere;

- make sure that you enclose current catalogues and price-lists if you are sending them;

- and if you are sending samples, let your customer know they will follow the letter immediately by separate post;

- always thank the customer for writing to you. If you have not done so in the beginning of the letter, you can do so at the end.

Phrases and patterns used in replies to inquiries:

1. In reply to your request for our Catalogue № … we enclose a copy herewith, and we hope you may find it useful.

У відповідь на ваше прохання про каталог № … ми додаємо копію і сподіваємось, що вона буде корисною для вас.

2. We were very pleased to receive your letter in reply to our advertisement in..

Ми були дуже раді отримати вашого листа у відповідь на нашу рекламу в

Lesson 8. Business correspondence.

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3. As requested, we enclose our illustrated catalogue. We should like to draw

your attention particularly to our model … which is the latest word in …

Як ви просили, ми додаємо наш ілюстрований каталог. Ми б хотіли

привернути вашу увагу, зокрема, до нашої моделі, яка є останнім

словом …

4. It gives me great pleasure to send you our catalogue which contains all technical details about the model you inspected.

Із великим задоволенням надсилаю вам наш каталог, який містить усі технічні деталі про модель, яку ви оглянули.

5. We much appreciate your offer …

Ми дуже цінуємо вашу пропозицію …

6. We are very gratified to learn from your letter that you are interested in …

Ми раді дізнатися з вашого листа, що ви зацікавлені в …

13. Read and discuss the letter:

Reply to Inquiry Letter

[Receiver`s address = ==Inside address] [City] [Country] [Date]   Dear Sir,   We thank you for your inquiry of 10^th September, and we have pleasure in submitting herewith two copies of our Export Price List together with some publicity material. Our usual discount is 5% but if an order is exceptionally large we are prepared to increase the discount.   All items in our range are carried in stock, enabling us to effect dispatch of orders within 10 to 14 days of receipt of the order. We hope that our products will meet your approval and we will have the pleasure of receiving your order instruction.     Yours faithfully, Bob Sober Bob Sober Sales Manager

Дата добавления: 2015-10-31