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Igor Smirnov. Hello!
Receptionist. Hello! Can I help you?
Igor Smirnov. Yes, I’d like to check in. I have a reservation.
Receptionist. Your name, sir?
Igor Smirnov. Igor Smirnov.
Receptionist. Yes, your room is ready. The room number is 308.
Igor Smirnov. Is it possible to see the room?
Receptionist. Of course. Here’s the key.
Receptionist. So, do you like the room?
Igor Smirnov. Well, it faces hotel buildings, and I’d like a room with sea view.
Receptionist. OK, take a look at this one. Here’s the key. The room number is 101.
Receptionist. How do you like it?
Igor Smirnov. Oh, it’s perfect! I’ll take it.
Receptionist. OK. Would you like something else?
Igor Smirnov. Yes, I’d like a wake-up call for 6:30.
Receptionist. Certainly, sir.
Igor Smirnov. And what time is checkout?
Receptionist. Checkout is at 12 o’clock.
Igor Smirnov. Thank you.
Receptionist. You are welcome. Enjoy your stay!
Watch the video ‘Hotel. Checking out’’
Task 7. Each sentence below contains one mistake (it might just be word order). Find it and corect it.
1. Can I have a wake-up call in the morning?
2. How distance is the Expo Center from here?
3. Can I walk or would I take the taxi?
4. What time do you stop to serve breakfast?
5.I can have an iron sent up to my room, please?
6. I need it so soon as possible.
7. Could you tell to the housekeeping staff not to clean my room in the morning?
8. Is it possibility to have breakfast sent up to my room?
Task 8. Match the beginnings and endings of the phrases. Then use them to complete the dialogue between a receptionist (R) and a guest (G).
1. I`d like | a. someone to help me |
2. Can you | b..if you could |
3. Can you get | c. to check in |
4. Could I just | d. of you |
5. I’d be grateful | e. give me |
6. That`s | f. ask you |
7. that`s very kind | g. to follow the porter |
8. If you`d like | h. right |
For example: 1-c, 2- ….
R: Good morning, madam
G: Good morning. 1. I`d like to check in. I have a reservation in the name of Rita Wilson, just one night.
R: One moment. Right. I have it here. We have put you on the fourth floor, overlooking the hotel gardens.
G: That sounds fine.
R: And the rate you were quoted is 150 a night.
G: 2______________
R: 3______________ to fill in this registration form?
G: Sure. Also, I have some heavy luggage in this lobby over there.
4. __________ with it?
R: Yes, of course. I`ll get the porter to take it up for you. Was there anything else?
G: Yes, 5.__________ a wake-up call tomorrow morning?
R: Certainly. What time would you like?
G: it needs to be at 5.15 am. My flight leaves at 8 o`clock.
R: No problem.
G: 6._____________ book a taxi for me as well. I guess I need to leave around 6.30 am to get to the airport for check-in at 7 o`clock.
R: Yes, 6.30 should be fine. At that time in the morning there`s very little traffic. And I can ask room service to bring you a cup of coffee and a croissant at 6 if you`d like.
G: Oh, thank you very much. 7.______________
R: I`ll book the taxi right now. Here is your key card. 8.___________ he`ll take you to your room.
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Task 5. Work in pairs. Complete the dialogues. | | | Here is the example of the dialogue. Complete your own one and practice ordering food and taking orders with a partner as in the dialogue. |