Task 13. Complete the missing words for the end of a call. The first letter is given to help you.

Astrid: R________ that`s all I think.Let me just confirm the net steps Before the next meeting. I `m.g____ t_____ look into the questions of local agents in the Baltic region, and you are going to speak to Ginta and Polo.

Markus: Yes, that`s right.

Astrid: Was there a_____ e______?

Markus: No, I don`t think so.

Astrid: OK. Well, thank you very much for your h_______ I`m much clearer about everything now.

Markus: Thanks for c_______ and I l______ f______ to seeing you at the meeting.

Astrid: Yes, I`ll see you there.

Markus: Have a good weekend and g____ my r____ to Jean-Pierre.

Astrid: I `ll do that.

Markus: OK, nice t_____ to you. Bye.

Task 14. There are four topics for telephone conversations. Choose one and complete the dialogue.

1. Arranging an interview

Ordering tickets in advance

Asking a Question about a trip

Telephoning School for your Child

Language review.

Here you are, there you are	Here it is! There he is!	Here I am!
We can use here you are and there you are (or, in informal situations, here you go and there you go) when giving something to someone. Here and there have the same meaning in this use: Example; A: Did you get my newspaper? B: Yes. Here you are. [gives it to A] A: Can you pass me that dictionary? B: There you go. [gives the dictionary]	We often use here + subject pronoun + be and there + subject pronoun + be at the moment of finding or meeting someone or something we have been looking for or waiting for:   Example; A: Has anyone seen my pen? B: Here it is, right by the phone.	People often say that they have arrived or that someone else has arrived using here + subject pronoun + be:   Example A: Hello!Here we are! I hope we haven’t missed lunch? B: Hello. No, you’re right on time.

Do you understand the rules?

The forms both / and; neither / nor; either / or take two subjects which can change the conjugation of the verb depending on the placement of the paired subjects. Learn the rules to avoid one of the most common mistakes in English.

Both... and is a paired conjunction. Paired conjunctions are used to express actions that two or more subjects take. Other paired conjunctions include 'either... or' and 'neithe…

Both…and…	Neither… nor…	Either … or ….
I like both by ship traveling and by plane. (traveling) Both my parents and my grandparents visit my birthday party.	Neither Mr. Tom nor Mr. Mark will come to the conference. I speak neither French nor Spain.	Either Ms. Smith or Ms. Anny will come to business meeting. When I travel in Spain I speak either Spanish or English.

Much, many, a lot: Business communication

Making small talk and developing a conversation.

Have you ever been in a situation where you had to small talk in English but you never knew how to do it?
Having problems maintaining the flow of a small talk conversation in business settings?
Feel like you never know what to talk about in these situations?

There are many situations in life and in business when we need to made smaller talk. We use small talk to find out the other person`s personality, discover shared interests and build trust. Starting a conversation with people you know is much easier because you already have shared interests.

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