Quality assurance

Quality control

5. Quality Planning

In modern quality management is the prevention of defects through

l a program of selecting the proper materials,

l Training people in quality, and

l planning a process that ensures the appropriate outcome.

l Quality standards:

In project quality planning, it is important to identify relevant quality standards, such as IS0 standards, for each unique project and to design quality into

l the products of the project and

l the processes involved in managing the project.

l 5. Quality Planning

Project managers should be familiar with basic quality terms, standards, and resources.

l The International Organization for Standardization (ISO) provides information based on inputs from 157 different countries.

l An extensive Web site (www.iso.org), which is the source of ISO 9000 and more than 13,000 international standards for business, government and society.

l IEEE also provides many standards related to quality and has detailed information on their Web site (www.ieee.org).

l 5. Quality Planning

Design of experiments

Is a quality planning technique that helps identify which variables have the most influence on the overall outcome of a process.

For example,

Computer chip designers might want to determine which combination of materials and equipment will produce the most reliable chips at a reasonable cost.

5. Quality Planning

Important scope aspects of projects that affect quality include

l functionality and features,

l system outputs,

l performance, and

l reliability and maintainability

l 5. Quality Planning

Functionality and Features

l Functionality is the degree to which a system performs its intended function.

l Features are the system's special characteristics that appear to users.

It is important to clarify what functions and features the system must perform, and what functions and features are optional.

5. Quality Planning

System outputs

Дата добавления: 2015-10-23