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Complete the sentences by using each word once.

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  1. A clutch centre holding tool can easily be made using two strips of steel bent over at the ends and bolted together in the middle
  2. A Complete the questions with one word only.
  3. A few common expressions are enough for most telephone conversations. Practice these telephone expressions by completing the following dialogues using the words listed below.
  4. A Read the text again quickly and complete sentences 1-6.
  5. A) Complete each gap with missing phrase from the box below
  6. A) Complete each gap with missing phrase from the box below.
  7. A) Complete the conversation with a phrase from the box

intention, intent, purpose, goal, end, aims, object, objectives

1. The … of the game is to score the most points.

2. The … of the new resort is to attract more tourists.

3. She was unable to achieve her….

4. He was charged with assault with … to kill.

5. He seemed to think that I was trying to cause problems, but that was never my….

6. We've set specific … for each day.

7. Her primary/long-term … is to get a college degree.

8. Our ultimate … is to create something of lasting value.

Think of the suitable situation for each type of business meeting format.

Read the text and speak about the point you find the most difficult one.

Effective English Business Meeting Tips

Business meetings are often challenging and more so for non-native speakers of English. However, being unable to express yourself fluently is an issue that is easily overcome with adequate preparation. Business meetings go better if you focus on the content you wish to convey rather than the perfection of your English. Besides, it is important to remember to communicate through the right body language such as making frequent eye contact, smiling, nodding to show agreement and frowning to show confusion.

Practice English Speaking

Get a copy of the meeting agenda, and prepare the content you wish to cover during the meeting. Note the points you plan to cover for easy reference. Find the right phrases to use, and practice speaking in front of a mirror a few times before the meeting. Think of questions people may pose, and prepare answers to these. If possible, carry out a role play with someone who is a native speaker of English to help polish your presentation.

Take Notes

Note the significant points made by speakers during the meeting. Separate matter that is irrelevant – asides, anecdotes and jokes – and focus on the key ideas. Write down only key words, leaving out prepositions, articles and other grammatical elements to save time. If you are not sure of a word someone used, write it down the way it sounded and highlight it so you remember to ask for a clarification later.

Clarify Doubts

Be alert during the meeting, and concentrate on what is being discussed. At any point, if you don't understand something, don't hesitate to ask for a clarification from the chairperson. Make use of phrases such as "I didn't understand your point about.... Would you mind clarifying it?" If there are several points being discussed in the meeting, ask for a summary of the ones that are relevant from your point of view.

Practice Handling Interruptions

During meetings, it is common for people to interrupt someone who is speaking. Learn how to handle these interruptions in an assertive, yet polite manner. Use phrases such as "If you don't mind, I'd just like to finish this point" or "Actually, I have almost finished. Just let me add one more thing before we come to your point." In cases where you wish to interrupt someone, wait for a natural pause in the conversation, and then say, "May I make a point here?" or "While on this topic, I'd like to say...."

Prepare for Formalities

If you are chairing a business meeting, it helps to prepare a few formal phrases that are commonly used in business meetings. Meetings usually begin with welcoming people and stating the purpose of the meeting. Move to actual discussion, using sentences such as "Let's begin with the first point on the agenda." Ask for additional items people wish to cover other than those on the agenda by saying "Is there any other business you wish to discuss?" At the end of the meeting, thank everyone for coming and set a date for the next meeting with phrases such as "I propose we meet again on...."


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Types of Business Meeting Formats| Match the functions of a chairperson and phrases he is supposed to say in different situations to know how to comply with formalities when chairing a meeting.

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