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Definitions and Abbreviations

Читайте также:
  1. A) Consider the synonyms; match words with their definitions.
  2. A) Match the idioms with their definitions.
  3. ABBREVIATIONS
  4. ABBREVIATIONS
  5. Abbreviations
  6. Abbreviations
  7. ACRONYMS AND ABBREVIATIONS

 

3.2.1 DEFINITIONS

Refer to ISO 9000 for a complete glossary of terms.

 

3.2.2 ABBREVIATIONS

ISO = International Standards Organisation

OHSAS = Occupational Health and Safety Standard


 

STRUCTURE OF THE MANAGEMENT SYSTEM

 

The Index to Policies and Procedures reflects all related management system documents.

 

           
 
   
 
 
   

 

 


               
   
   
 
 
 
   

CUSTOMER FOCUS

 

Top management has ensured that customer needs and expectations are determined, converted into requirements and fulfilled with the aim of achieving customer satisfaction.

A Customer Satisfaction Monitoring System was developed and feedback are evaluated and analysed at the Management Review Meetings. The following parameters of customer satisfaction are measured:

 

PARAMETER TARGET
ON TIME DELIVERY 100 %
JOB DONE BY EXCEEDING THE CUSTOMERS EXPECTATIONS 100 %
AMOUT OF QUERIES ON INVOICING 0 %
COMPLAINTS · 2 h TO RESPOND · 1 DAY TO RESOLVE
RATING AND AWARDS · SUPPLIER OF THE YEAR · PREFERRED SUPPLIER
OPEN COMMUNICATION GOOD RELATIONSHIPS
CUSTOMER SATISFACTION QUESTIONNAIRE EXCELLENT RATING
REQUEST FOR NEW WORK PREFERED SUPPLIER

 

STRATEGIC ALIGNMENT WITH RESPECT TO CUSTOMER FOCUS:

 

 


BUSINESS PROCESS MODEL

 

NOTES:

1. MACHINING, MATERIAL TREATMENT, CALIBRATION AND FINANCIAL AUDITS ARE OUTSOURCED

 

PROCESS OWNERSHIP

Refer to Appendix A for a Process Ownership Matrix.


 

PROCESS OWNERS

 

The Management System is based on the principle of process ownership, where specific processes have been identified and allocated to process owners for effective operation thereof. These Process Owners are also responsible for continuous improvement of these processes. Refer to the Process Ownership Matrix.

 

RESPONSIBILITIES, AUTHORITIES AND ACCOUNTABILITIES

 

Responsibilities, authorities and accountabilities within our management system are documented and communicated in Critical Performance Area Matrices for each employee.

 


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