Hierarchy of goals and plans in the organization and explain each of them.

A goal is a desired future state that the organization attempts to realize

A plan is a blueprint for goal achievement

Types of Goals and Plans

— Strategic Goals – official goals, broad statements about the organization

— Define the action steps the company intends to attain

— The blueprint that defines activities

— Tactical Goals – help execute major strategic plans

— Specific part of the company’s strategy

— Plans of the divisions and departments

— Operational Goals – results expected from departments, work groups, and individuals

Lower levels of the organization

Specific action steps

One way to look at planning is as a hierarchy of the components of a plan.

· Vision: Where the unit wants to be or how it wants to be viewed at some point in the future

· Mission: Why the organization exists, what services or products it provides

· Values: What is important to the organization at its core

· Goals: Specific accomplishments that will indicate the unit is moving toward its vision

· Strategies: Specific approaches to achieve each accomplishment or goal

· Processes and Actions: What must actually be done on a day to day basis to implement a strategy

· Measures of Performance: Quantitative or qualitative data that will indicate how close a unit has come to accomplishing a goal

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