VII. Look for details in the text and choose the proper option.

1. Everyone who answers the telephone they must be …………

i punctual, well-bred, open and conservative

ii slow, impatient, rude and forgetful

iii prompt, polite, friendly and helpful

2. If you fail to follow up an initial contact …………

i. You will prosper

ii. You will forget to provide something which is promised.

iii. You will find another contact

3. Sales records are needed for another reason to help in…………

i. business planning

ii. business records

iii. management

4. If you are going to do the selling and it has not been your job previously it is vital ……….

i. to have well-thought out dialogues and presentations

ii. to have well-prepared shows

iii. to have well-organized workplace

5. You may even be able to convince your clients …………

i. to sell everything

ii. to buy your competitors’ products

iii. to buy other products you offer

6. If the goods are going to be late …………

i. make a repeat order

ii. warn your customer in advance

iii. call to the police

7. When you are first starting your business, it is very important for selling to have………..

i. complete product knowledge

ii. a license

iii. an outlet

VIII. Which of the three is the key message of the text?

a. If you are starting your business your main task will be in the search for more sales and clients. You should follow some steps in gaining sales. The first step is to plan and organize and keep records of customers and deals. The second step for effective selling is to brush up personal selling skills. You should aim to build up a long-term relationship for repeat orders. Complete product knowledge is very important for selling.

b. The simple truth is that if you do not make any sales you do not have a business. However, one important rule for you to remember is that every part of your business will beinvolved in selling, in the search for more sales. If you are doing the selling, it would be a mistake to think that you do not need to organize and plan because you have stored it all in your head. You need the same information, sales systems and records as any sales representative.

c. If you are starting your business your main task will be in the search for more sales and clients. You should follow some steps in gaining sales. You should aim to build up a long-term relationship for repeat orders. Complete product knowledge is very important for selling.

Vocabulary Focus

IX. Fill in the table with the missing derivatives from the text.

Noun	Verb	Adjective
		active
	negotiate
efficiency
		broad
	represent

Дата добавления: 2015-11-14