A) Read the following voice mail messages and complete each message using one of the three verbs In the box.

B) Look at these five messages and take notes. Which message is about?

an order?

some figures?

a meeting?

a report? j

a reminder?

Message I

faxed

phoned

corrected

Hello. This is Cheryl. I_______ you about five times yesterday, but you were

not in. Anyway, I______ those figures you_______ me. OK, speak to you later.

Message 2

explained wanted finished

Hi, Peter. Anne here. I_________ to talk to you about the project meeting

tomorrow, but you're obviously not there. The good news is we__________ Phase

one on time. As I______ _ I may be a little late for the meeting. So just go ahead

and start without me. I'll join you about 10.

BUSINESS ENGLISH

Message 3
included e-mailed started

Hi, ihis is John. Jusl to let you know. I________ the report this morning and

just_______ you the first part. Oh, I________ the quarterly accounts in the report.

too. Let me know what you think.

Message 4
[~ delivered I " talked [ dispatched

Mr. Casred. It's Rudolf I'omad. I__________ to our stock control manager

about the consignment and he says we___________ the goods a week ago. The

shipping agent says they_______ them this morning. So, problem solved!

Message S
і called expected discussed

Hello, Mr. Jeremy. This is Lisa Bernard from ABC limited. I________ you a

couple of weeks ago about an estimate for a contract in China. We___________ the

client's requirements and, well, I________ to hear from you last week. Could you

give me a call on 028545 9685 as soon as possible, please?

TASK 5.26. Here are three telephone conversations. Choose the best word from the brackets to complete each sentence.

Call 1

- Hello. Is that Anna?

-______. (Saying / Talking / Speaking)

- Hi, Anna. This is Alain. Is this a______ time to call? (fine / good / best)

- Not really, Alain. Could you call back_______? (late/lately/later)

- OK. I'll call back after lunch.

- Fine. Bye.

Call 2

- Good moming. This is Pierre Cornet. Could I___________ to Mr Roberts,

please?(tell / speak / phone)

- I'm______ he's at the meeting, (afraid / scared / unfortunate)

- Ah. Could I______ a message? (ask / send / leave)

- Sure. Could you ask him to call me_________? My number's 765-586-55.

(back / down / round)

- OK. I'll tell him you'd called.

- Thank you.

Unit 5.On the Phone [ СаІІЗ

- Hello. Is that Sven Anderson?

- No, Sven's not in the office today. Can I _____________ a message?

(make / take / place)

- Oh, I'm calling ________ the tomorrow's meeting. I wanted to confirm

whether it starts at 10. (about / for / to)

- Yes, it does. I'll be there too.

-Ah, fine. Thank you. I'll see you tomorrow then. Bye.

- See you tomorrow. Bye.

TASK 5.27. Abbreviated forms of words, phrases and even sentences are becoming more and more popular among the young people in the USA and Britain. Here are the examples of some of them. Try to match part A with the part B. Put them down into your copybook.

A	В
21.8	because
BCOS	please
TGF	Happy Birthday
W84ME	see you
CU	it's late
It's L8	thanks God it's Friday
I h8 him	please forgive me
HB	jjreat
GR8	1 hate him
MC	by the way
BTW	too late
PI./	wait for me
PLZ4GVME	Merrv (hristmag

Write a short message to your friend using the abbreviations above. TASK 5.28. Translate the following sentences into English.

І. Покладіть слухавку. 2. Наберіть номер. 3. Номер не зайнятий. 4. Вам слід почекати, поки Вас з'єднають. 5. У тебе ще досі немає мобільного? 6. Чи можу я поговорити з місіс Брук? 7. Вибачте, я набрав неправильний номер. 8. Будь ласка, перекажіть містеру Томсону, що я перетелефоную. 9. - На жаль, менеджера зараз немає. - Що-небудь переказати, чи Ви зателефонуєте пізніше? 10. Будь ласка, не кладіть слухавку. Я подивлюся, чи містер Сміт у себе. 11. Чи могли б Ви зателефонувати мені завтра ввечері? 12. Який номер Ви набрали? - 327-583. - Це невірний номер. - Вибачте, що потурбував. -Будь ласка. 13. Будь ласка, запишіть мій номер телефону та попросіть Джойс зателефонувати мені одразу ж, як тільки вона повернеться. 14. Я хотів би домовитися з Вами про зустріч. Завтра об 11-й годині ранку Вас влаштовує? 15. Я знайшов номер цієї фірми у довіднику зовсім випадково.

HDD BUSINESS ENGLISH

TASK 5.29. Read the following dialogs and act them out to have some fun.

1

Vicki: Hello?

Randy: Vicki? Is that you? Vicki: Yes, uh huh. Who's this? Randy: It's Randy. Vicki: Randy? Randy who?

Randy: What do you mean, "Randy who?" Randy Dixon, of course. Vicki: Oh, Randy, I'm sorry.

Randy: Yea, we had a date last night. Where were you? I'd been waiting for an hour or so.

Vicki: Oh, I'm sorry, Randy. I couldn't come

Randy: Couldn't come? Why not?

Vicki: Well, I had to wash my hair.

Randy: Wash your hair! Why didn't you call me?

Vicki: I wanted to call you, but-uh-I-uh couldn't remember your phone number.

Randy: It's in the phone book.

Vicki: Yes, of course, but-uh-I couldn't remember your last name.

Randy: Oh. But why did you have to wash your hair last night?

Vicki: Well, I had to do it last night because I'm going to the theatre tonight.

Randy: The theatre! Who with?

Vicki: George. George McQueen, my boss's son.

Randy: I see.

Vicki: He asked me yesterday, and I couldn't say no.

II

Speke: Are you there? Are you there?

Watt: No, I am here.

Speke: What's your name?

Wett: Watt.

Speke: What's your name?

Watt: Watt.

Speke: Can't you hear? What's your name?

Watt: What's my name?

Speke: Yes, what's your name?

Watt: My name is Watt!

Unit 5. On the Phone ШВИ Speke: I'm asking you. Watt: I'm called Watt. Speke: I don't know. Watt: I am Mr. Tom Watt. Speke: Oh. I'm sorry I didn't understand. Watt: Who are you? Speke: Speke.

Watt: I'm speaking. What's your name? Speke: My name is Speke. I want to speak to Day. Watt: You can speak today. I can hear you. Speke: I don't want you to hear me. 1 want to speak to Day. Watt: At what time?

Speke: Now! I want to speak to Day, to Day, to Day. Watt: It's today now, Speke, speak. Speke: But I want to speak to Mr. Henry Day now! Watt: Oh. I'm sorry. You can't speak to Day today. He doesn't want to speak to Speak today. He told me so.

Ill

Secretary: Alio!

Anne: Oh, hello. Do you speak English?

Secretary: Er,... yes, a little. Can I help you?

Anne: This is Anne Cook from "What Car?" magazine.

Secretary: I'm sorry?

Anne: Anne Cook. "What Car?"

Secretary: What car?

Anne: Yes, that's right.

Secretary: You want a car?

Anne: No, no, sorry. I work for "What Car?" I'm a journalist. Er, can you put me through to Eve Dupont?

Secretary: I'm afraid I don't understand. Can you speak a bit slowly, please?

Anne: Yes, I'd like to speakto Eve Dupont, if he's available.

Secretary: Ah... One moment, please. I'll get someone who speaks better English.

Anne: Thank you!

*

ЯШ BUSINESS ENGLISH

WRITING ACTIVITIES

TASK 5.30. Write an essay.

"Mobile Connection in My Life. Advantages and Disadvantages. "

"Have mobile phones made our lives easier, or are they are annoying and unnecessary."

" ___________________ ROLE PLAYING

TASK 5.31. Make up and role play dialogs on the following situations.

I. Student!.

You need to telephone your doctor. You have an appointment on Tuesday the 3rd at 16.45 but you need to change it to Thursday the 5th at 15.00. On Monday 9th you are busy all day, but Tuesday 10th you have a free day. Telephone the doctor's clinic and speak to the receptionist. Make a new appointment.

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