Questions 1—12

• You will hear three telephone conversations or messages.

• Write one or two words or a number in the numbered spaces on the notes or forms below.

• After you have listened once, replay each recording.

Conversation One

(Questions 1—4)

• Look at the form below.

• You will hear a man phoning for a job application.

CJ PRODUCTIONS

CJ Personnel

CJ Job Application Requests

Job: (1)_______________________ (Marketing Department)

Reference Number: (2)__________________________________________

Advertised in: (3)_______________________________________________

Name: Daniel Johnson

Address: Internal, c/o (4)__________________________________

Conversation Two

(Questions 5—8)

• Look at the notes below.

• You will hear a man telephoning a bank about a problem with an account.

HPR BANK

CUSTOMER SERVICES DIVISION

CUSTOMER: George Bliss, (5)_____________________________ of Arundel Holdings

ACCOUNT NUMBER: (6)_______________________

PROBLEM: No record in his office of a (7)_____________________________ of £15,000 on June 10^th.

Also, can’t be one of their (8)__________________________

- they all begin with 50. Want us to investigate.

Conversation Three

(Questions 9—12)

• Look at the note below.

• You will hear a woman calling about a conference booking.

Message

To: Rachel Bould

Janet Shibuya (Conference Reservation Service) called about (9)_______________________________ Seminar, 24^th April.

Has made booking at the (10)__________________ Hotel.

Do we want the (11)_____________________ - it’s cheaper.

Send list of (12)_____________________ needed by Friday.

PART TWO

Questions 13—22

Section One

(Questions 13—17)

• You will hear five short recordings. The five speakers are explaining what their jobs involve.

• For each recording, decide what the speaker’s job is.

• Write one letter (A—H) next to the number of the recording.

• Do not use any letter more than once.

• After you have listened once, replay each recording.

13_______________________ 14_______________________ 15_______________________ 16_______________________ 17_______________________

AFinance Manager B Payroll Officer C Customer Services Manager D IT Systems Manager E Office Manager F Personnel Manager G Production Supervisor H Sales Representative

Section Two

(Questions 18—22)

• You will hear another five short recordings. Each speaker is describing a problem within a company.

• For each recording, decide in which area there is a problem.

• Write one letter (A—H) next to the number of the recording.

• Do not use any letter more than once.

• After you have listened once, replay each recording.

18_______________________ 19_______________________ 20_______________________ 21_______________________ 22_______________________

Aafter-sales service B company structure C internal communications D public relations E quality control F sales targets Gstaff absences Hturnover of staff

PART THREE

Questions 23—30

• You will hear a radio interview with the Managing Director of a restaurant chain.

• For each question 23—30 mark one letter (A, B or C) for the correct answer.

• After you have listened once, replay the recording.

Дата добавления: 2015-10-21