Business Letters in English

Contents

Chapter 1
1. Business Letters in English
1.1. Who writes Business Letters?
1.1.2. Why write Business Letters?
1.2. Business Letter Vocabulary
1.3. Business Letter Formats
1.3.1. Formatting Business Letters
1.3.2. Formatting Envelopes for Business Letters
1.3.3. Formatting Business Memos
1.3.4. Formatting Business Email
1.4. Planning a Business Letter
1.4.1. Who am I writing this letter to?
1.4.2. Why am I writing this letter?
1.4.3. Are there specific details I need to include?
1.4.4. Do I require a response?
1.4.5. How can I organize my points logically?
1.5. Writing a Business Letter
1.5.1. Salutation
1.5.2. First paragraph
1.5.3. Second and third paragraphs
1.5.4. Final paragraph
1.5.5. Closing
1.5.6. Writing Tips
1.6. Proofreading a Business Letter
1.6.1. Checklist
1.7. Business Letters Samples
Chapter 2
2. Resumes, CVs and Covering Letters in English
2.1. You never get a second chance to make a first impression
2.1.1. Why you need a good CV
2.1.2. What a CV or resume is not
2.1.3. What a CV or resume is
2.1.4. Why you need a good covering letter
2.2. Your Covering Letter
2.2.1. Content
2.2.2. Format
2.3. Your CV/Resume
2.3.1. Content
2.3.2. Format
2.3.2.1. Word-processed or hand-written?
2.3.2.2. How many pages?
2.3.2.3. What size paper?
2.3.2.4. What quality paper?
2.3.2.5. What sort of typeface?
2.3.3. Do's and Don'ts
2.3.3.1. Do this...
2.3.3.2. Don't do this...
2.3.4. Vocabulary
2.3.4.1. The Value of Simplicity and Clarity
2.3.4.2. The Power of Action Verbs
2.3.4.3. Power Words to Use
2.3.4.4. British and American English
2.3.5. 10 Essential Tips
2.4. Samples
Chapter 3
3. Meetings in English
3.1. Vocabulary
3.2. Preparing for a Meeting
3.2.1. Calling a Meeting
3.2.2. Writing an Agenda
3.2.3. Allocating roles
3.3. Opening a Meeting
3.3.1. Small Talk
3.3.2. Welcome
3.3.3. Roll Call/Apologies
3.3.4. Objectives
3.4. Following the Agenda
3.4.1. Taking the Minutes
3.4.2. Watching the Time
3.4.3. Regaining Focus
3.4.4. Voting
3.4.5. Comments and Feedback
3.5. Closing a Meeting
3.5.1. Wrapping Up
3.5.2. Reminders
3.5.3. Thank You' s and Congratulations
3.5.4. Follow Up
Chapter 4
4. Negotiations in English
4.1. The Art of Negotiating
4.2. Vocabulary
4.3. Preparing to Negotiate
4.4. Collaborative Negotiating
4.5. Coming to a Close or Settlement
4.5.1. Beware of last-minute strong-arm tactics
4.5.2. Language to use in closing
4.5.3. Formalize the agreement/negotiation
Chapter 5
5. Presentations in English
5.1. Introduction
5.1.1. Preparation
5.1.2. Objective
5.1.3. Audience
5.1.4. Venue
5.1.5. Time and length
5.1.6. Method
5.1.7. Content
5.1.8. Structure
5.1.9. Notes
5.1.10. Rehearsal
5.2. Equipment
5.3. Delivery
5.3.1.Nerves
5.3.2. Audience Rapport
5.3.3. Body Language
5.3.4. Cultural Considerations
5.3.5. Voice quality
5.3.6. Visual aids
5.3.7. Audience Reaction
5.4. Language
5.4.1. Simplicity and Clarity
5.4.2. Signposting
5.5. The Presentation
5.5.1. Introduction
5.5.2. Body
5.5.3. Conclusion
5.5.4. Questions
5.6. Review

Chapter 1

Business Letters in English

Business letters are formal paper communications between, to or from businesses and usually sent through the Post Office or sometimes by courier. Business letters are sometimes called "snail-mail" (in contrast to email which is faster). This lesson concentrates on business letters but also looks at other business correspondence. It includes:

• letter
• memo
• fax
• email

1.1. Who writes Business Letters?

Most people who have an occupation have to write business letters. Some write many letters each day and others only write a few letters over the course of a career. Business people also read letters on a daily basis. Letters are written from a person/group, known as the sender to a person/group, known in business as the recipient. Here are some examples of senders and recipients:

• business «» business
• business «» consumer
• job applicant «» company
• citizen «» government official
• employee «» employee
• staff member «» staff member

1.1.2. Why write Business Letters?

There are many reasons why you may need to write business letters or other correspondence:

• to persuade
• to inform
• to request
• to express thanks
• to remind
• to recommend
• to apologize
• to congratulate
• to reject a proposal or offer
• to introduce a person or policy
• to invite or welcome
• to follow up
• to formalize decisions

Read through the following pages to learn more about the different types of business letters, and how to write them. You will learn about formatting, planning, and writing letters, as well as how to spot your own errors. These pages are designed to help you write business letters and correspondence, but they will also help you learn to read, and therefore respond to, the letters you receive. You will also find samples that you can use and alter for your own needs.

Дата добавления: 2015-10-31