Acknowledgement of order. The manufacturer advises the retailer

THUNDERBOLT COMPUTERS LTD. 18 Chesholm Rd London N17 ZB2 United Kingdom
	Our ref. Your ref. Order ET-285 4 November 20__     The Chief Buyer AO Electronica-Trade 119511 Moscow Lesnaya st., 8 Russia     Dear Mr Mishin,   Thank you for your order No. ET-285 which we are now dealing with. The ordered computers will be ready for dispatch by next week. We will advise you of the date of dispatch.   Yours sincerely, P.Adler P.Adler Sales Director

THE MANUFACTURER ADVISES THE RETAILER

OF DELAY IN DELIVERY

THUNDERBOLT COMPUTERS LTD. 18 Chesholm Rd London N17 ZB2 United Kingdom
	Our ref. Your ref. Order ET-285 16 November 20__   The Chief Buyer AO Electronica-Trade 119511 Moscow Lesnaya st., 8 Russia     Dear Mr Mishin,   We are writing to tell you that there will be a two-week delay in delivery. This is due to a fire at our Portsmouth plant which destroyed most of the machinery. Nevertheless, your order has been transferred to our Bournemouth plant and is being executed there.   We apologize for the delay which was due to circumstances beyond our control. If you wish to cancel the order it will be quite understandable, but we stress that we will be able to complete delivery by next month and would appreciate it if you could bear with us till then.   Please inform us of your decision as soon as possible. Thank you for your consideration.   Yours sincerely, P.Adler P.Adler Sales Director

LEAD-IN 3

	There are a number of reasons for a firm refusing an order. Some of the most common are the following:   (a) out of stock (you may be out of stock of the product ordered, or indeed you may no longer make it);   (b) customer’s bad reputation;   (c) unfavourable terms (the supplier may not like the terms the customer has asked for);   (d) size of order (the quantity required might be either too large or too small).   Whatever your reason, you must be polite; inability to supply the goods ordered calls for a little more care in phrasing.

IMPORTER ASKS FOR GUARANTEED DELIVERY DATES

MAHONEY AND MILLMAN, INC. 1951 Benson Street Bronx, New York 10465
	Our ref. Order 11/7MM Your ref. 25 June 20__   Sandmann Office Supplies 128-134 Hackley Road, Wolverkampton WV 16JXZ, U.K.     Dear Mr Levine,   Thank you for letting us have samples of your desk accessories.   We believe that items of this quality will find a ready market here. We are prepared to place a trial order provided your products are delivered within two weeks. The enclosed order is placed strictly on this condition. If you cannot guarantee delivery within the stated time we shall have to cancel the order.   We look forward to hearing from you shortly.   Yours sincerely, H.Rosen H.Rosen Manager

THE MANUFACTURER DECLINES THE ORDER

Дата добавления: 2015-10-30