Give equivalents for the following word combinations in your native language.

READING DRILLS

1. Practise the pronunciation of the following words:

а) stress the first syllable:

speak, call, office, starting, courtesy, manager, person, early, various, leading, secretary, signal, purpose, necessary, corridor, reason, excellent, terminate, normally, finish, whether, faculty, railway, maintenance, science, scientist, public, skill, field, figure, theory, number, president, major, institute, technical;

b) stress the second syllable:

business observe, formalities, follow, instance, executive, male, rank, client, extend, appointment, prestige, progressive, remove, arrive, impatience, professional, commercial, receive, towards, display, apologize, politely, invite, occur, academy, autonomy, decision, activity;

c) stress the third syllable:

elevator, introduce, economic, economics, managerial, orientation.

Dialogue 1

Everyday business etiquette

• Good morning. May I speak to Mr. Smith, please?

• Good morning. Smith, speaking. Is that you, Paul?

• Yes, James.

• I'm glad you called.

• James, you know we are starting a new business and opened an office in Kiev.

• I know.

• One of the golden rules in business is that people help each other when help is needed.

• I always observe this rule, Paul. Do you need my help?

• Yes, a professional like you can help us.

• Go ahead, Paul.

• I know that there are some formalities, which a businessman should follow. For instance, when I'm sitting at my desk and someone enters should I stand?

• You should stand only for: an executive, male or female, of higher rank than yours; a male or female client; a female executive of your level.

• Should men open doors for women in business offices?

• Yes, men should extend this courtesy.

• Should men remove their hats in elevators in office buildings?

• No, they may keep their hats on until they get to their offices.

• If a businessperson arrives early for a meeting, is it all right to keep him waiting?

• If you are free when he arrives, invite him in. If you are busy with another client, ask him to wait.

• What should I do if I am kept waiting for an appointment for which I am on time?

• If you are kept waiting for a long time do not display your impatience and ask the secretary when her boss can receive you. If you are unable to wait any longer politely ask her to set up another appointment.

• What should I do, if I am in someone's office and they receive a telephone call?

• You may rise and ask if you should wait outside. If the call is not private the person will signal you back to your seat, or he will apologize and ask you to come as soon as he is finished.

• When I have a business visitor, is it necessary to introduce him to anyone we meet in the corridor?

• No, it is not. It is not necessary to introduce him to anyone because they would have no reason to speak to one another.

• When the business is finished who should terminate the appointment?

• Normally, both businessmen know when the business discussion is finished. If this does not occur, the host or the visitor asks whether there is anything they need to discuss. If there is, the business discussion goes on, if there is nothing else to talk about, they shake hands and part.

• Thank you so much, James.

Exercise 1

Give equivalents for the following word combinations in your native language.

To observe rules; to listen to dialing tone: number unobtainable; to replace the receiver; coin-box telephone; the person you are calling; duration of a call; fixed charge; the caller is not in; trade mission; the person you require; telephone directory; fire department; telephone repair service; Speaking Clock service; traffic conditions; Motoring Information service-gas trouble; round-the-clock service; lost documents; to put a long-distance call; to call ambulance; to drop a coin.

Exercise 2

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