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Types of change request

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A change request is a formal communication seeking an alteration to one or more configuration item s. This could take several forms, e.g. ‘ Request for Change ’ document, service desk call, Project Initiation Document. Different types of change may require different types of change request. An organization needs to ensure that appropriate procedure s and forms are available to cover the anticipated requests. Avoiding a bureaucratic approach to documenting a minor change removes some of the cultural barriers to adopting the Change Management process.

As much use as possible should be made of devolved authorization, both through the standard change procedure (see paragraph 4.2.4.4) and through the authorization of minor changes by Change Management staff.


During the planning of different types of change requests, each must be defined with a unique naming convention (see paragraph 4.3.5.3). Table 4.3 provides examples of different types of change request across the service lifecycle.

Type of change with examples Documented work procedures Service Strategy Service Design Service Transition Service Operation Continual Service Improvement
Request for Change to Service Portfolio s Service Change Management          
– New portfolio line item          
– To predicted scope, Business Case, baseline            
– Service pipeline            
Request for Change to Service or service definition Service Change Management          
– To existing or planned service attribute s  
– Project change that impacts Service Design, e.g. forecasted warranties            
– Service improvement            
Project change proposal Project Change Management procedure          
– Business change      
– No impact on service or design baseline            
User access request User access procedure        
Operational activity            
– Tuning (within specification /constraints) Local procedure (often pre-authorized – see paragraph 4.2.4.4)          
– Re-boot hardware on failure if no impact on other services          
– Planned maintenance            

Table 4.3 Example of types of request by service lifecycle stage

For different change types there are often specific procedures, e.g. for impact assessment and change authorization.

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Читайте в этой же книге: Clearly there is a change in slope in two of the curves. Such a change has been found for essentially all metals studied to date. | TRANSPORT IN SOLIDS | THERMO-TRANSPORT—Interstitial Alloys | The jump frequencies is | Contact information | Good practice in the public domain | Service Strategy | Functions and processes across the lifecycle | Specialization and coordination across the lifecycle | Service utilities and warranties |
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