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Telephone etiquette

Read the article below and give it a headline according to the content. | Study the vocabulary which used to ask for compensation. | Change your roles. | Finish these sentences. | Turn the sentences below from Passive Voice into Active Voice. | Study vocabulary, used in the letters of complaint. | Fill in the gaps with the proper form of the words given below the letter. | COMMUNICATION WORKSHOP | Listen for the first time and say whether the following sentences are true or false. | Change these sentences using the vocabulary from the previous exercise. |


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16. Answer the following questions:

· Do you think you have good ‘cell phone manners’? Can you give any examples?

· In what places is cell phone usage banned? Do you agree with this?

· Have you ever been upset by someone’s lack of phone etiquette? What did they do or say? What did you say or do in response?

· Think of a time that you needed to make a call and didn’t know if it was going to bother people. What did you do?

· If you use a cell phone, you have a choice of “ring tones”. Do you think there are some ring tones that are inconsiderate of others? Why or why not?


17. Read the article below and give the article a headline according to the content.

 

“_______________________________”

 

In many countries, almost every model sold has a built-in camera. People, organizations, even countries with concern about privacy issues have a big problem with these devices. Some schools, fitness centers and local councils have banned camera phones from their premises in order to protect the identities of its workers and clients. Camera phones are banned in Saudi Arabia, and their use is not encouraged in other Middle Eastern nations. In the US, lawmakers are considering a bill banning the use of camera-phones operating without the familiar "shutter" noise. And in Italy, the government's information watchdog has issued guidelines on the use of the devices, which state that users can only take photos of people for personal use and must keep the images safe. In Japan, for instance, it has become almost impossible to take sneaky pictures without someone noticing – people have come to recognize the posture of a phone snapper, which is quite different to that of a talker, gamer or texter. According to Guardian travel writer Gwyn Topham, of all the tourists who annoy others with their cameras, those with phones are the worst offenders. Point, snap, send. The booming popularity of camera phones which can snap and instantly send photos have sparked fears of industrial espionage. The prospect of important information can be snapped and sent to other phones, copied to websites or e-mailed to others has forced companies Intel, the phone maker Samsung, the UK's Foreign Office and Lawrence Livermore National Laboratories in the United States to ban camera phones from their buildings. At previews for popular films, reviewers are being asked to leave such gadgets behind, to prevent unauthorized stills before the release date.

Now Sprint, the US phone operator, and the handheld PC manufacturer PalmOne – keen to cater to deep-pocketed clients concerned about industrial espionage – have released a camera-less version of the best-selling Treo 600 smartphone.

Nevertheless, regardless of bans and clampdowns on the use of such gadgets, the popularity of camera phones seems unlikely to wane. Some experts predict that in future almost half of the mobiles sold worldwide will include a camera.


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B) Listen to a dialogue and for questions 1-4 choose the correct variant a, b or c.| Write the unfamiliar words out. Look up their meaning in a dictionary.

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