Study the vocabulary which used to ask for compensation.

to carry

v. to offer a particular item for sale; to have an item in the store

a defect

n. a technical problem, a flaw, a mistake in construction

to exchange

v. to change one item for another

irritating

adj. annoying, upsetting, bothersome

a model

n. a particular type of a mechanical product

a policy

n. a plan or course of action in business or government which is regularly followed

to refund

v. to return money a person paid for a product or service

to ship

v. to send something large through the mail

store credit

a credit given to a customer which can be used to buy a new product (When customers return a product to a store, sometimes instead of cash they are given a store credit which allows them to buy another product of equal or lesser value).

a warranty

n. a guarantee given by a company which ensures that the product they sell you is well made. If it breaks too soon, they agree to repair it or replace it free of charge.

14. Use the above vocabulary to fill in the blanks in the following conversation.

Debbie: Hello, I bought this laptop computer a little over a month ago, and I am having some difficulty with it.

Store Clerk: What seems to be the problem?

Debbie: The screen is flashing. It's really (1)_________. I would like to return it and get my money back.

Store Clerk: I'm sorry, our store has a very strict return (2)___________. After more than a month, we are not able (3)____________ your money.

Debbie: Well, I just bought it and it's already broken. I didn't do anything unusual to it – I didn't drop it or anything. I think it has some kind of manufacturing (4)_______________.

Store Clerk: Your computer has a one year (5) _____________. You could (6)________________ the computer back to the company and they will replace it.

Debbie: Can't I just (7)_____________ the computer here?

Store Clerk: I am afraid that's not possible after a month.

Debbie: Can I please talk to the manager?

(A few minutes later).

Manager: Hello, I hear your computer is having some problems and you would like to return it. I am afraid we can't return your money and I would give you another one, but we no longer carry that (8)____________. We can, however, offer you a (9)_______________. You can use it to buy another computer or anything else we (10)________________ here in the store.

Debbie: That would be fine. Thank you very much for your help.

Manager: No problem.

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