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Look through the following complaint and try to describe some case that has happened to you.

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“Remember Me”

1021 Russell Boulevard

Saint Louis, MO 63104

(314) 773-1930

 

On April 21, 2005 I went to Remember Me to rent two costumes for my husband and I. After choosing both, I prepaid $118.25 for a week’s rental of both. On April 26, 2005, just five days later, a clerk from said store called my phone four times, leaving one rude message that she was charging me $150.00 to purchase them as they had not been returned. On April 27, (six days after the initial day of rental) my husband returned the costumes and asked that the $150.00 be credited as he was returning them within the rental period.

She refused, and stated that she would also be charging an additional $118.25 for another week’s rental. My husband tried to resolve the issue with her amicably while at the store, but she was quick to become hot-headed then called the police to arrest my husband. Furthermore, after my husband left the store, she charged another $118.25. As far as I am concerned, this constitutes fraud. In summary, I was charged $504.75 for six days of rental of two costumes, which by the look of them probably cost $50.

I have two reasons for submitting this claim – to receive full credit of the entire $504.75 and to receive a sincere apology. That clerk had no right to fraudulently charge us 4 different times for 1 rental. Furthermore, she had no grounds to contact the police. My husband is very level-headed.

I have since contacted my bank to dispute the false charges. I have also closed that account as a preventative measure as her actions are irrational. In addition, I am contacting the Better Business Bureau, my attorney, Complaints.com, Consumer Affairs, Tattletale Consumer Hotline, and anyone else who will listen.

Remember Me is the name of business. I think that suits them well as I WILL remember the distasteful customer service and the swindling measures they take to make money.

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