Match the types oh shop in the box with the definitions (a-h).

chain stores ▪convenience stores▪ franchises▪ high-street shops▪ hypermarkets ▪ mail-order stores ▪online stores ▪outlet stores

a) large no-frills stores located outside the town centre __________

b) stores selling through the Internet___________

c) independently-owned shops licensed to trade under the same name____________

d) shops located in the centre of town___________

e) shops run by a single company with multiple locations around the country_____________

f) very large stores that sell groceries, clothes, and, many other products____________

g) stores selling through a catalogue posted to customers________________

h) small, independently-owned stores selling essential products___________

5. Now listen to different retailers talking about their business. Which types of shops above do they mention?

Speaker 1 ________________________

Speaker 2 ________________________

Speaker 3_________________________

Speaker 4_________________________

Speaker 5_________________________

6. Look at this extract from Total Telemarketing's web page and match the headings to the paragraphs.

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