Sample letter of complaint

Look through the letter of complaint and answer the following questions:

1) What is the topic of each paragraph?

2) Is it formal or informal letter? Is it mild or strong? Prove it.

3) Underline the mild / strong expressions, and then replace them with the appropriate expressions of opposite style. For example, if the letter is strong, underline strong expressions, and then replace them with the appropriate expressions of the mild style.

Sample memo

Read the memos and write the correct subject on the subject line of each memo.

Choose from the subjects given below.

a) Company health club b) New general manager c) New sales manager d) Closure of cafeteria e) Meeting postponed f) Conference rooms

Дата добавления: 2015-07-20