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***I***
Guest: I’d like to have a double room.
Receptionist: How long are you planning to stay, sir?
G: I guess we’ll stay for three or four days.
R: I can give you an outside room on the seventh floor.
G: Is it very noisy?
R: By no means. The street is very quiet. In front of the hotel you can see a big park.
G: How much is the room?
R: 70 dollars per night. The charge includes breakfast.
G: All right. I’ll take it. And what services does your hotel offer?
R: Well, we have a garage, a restaurant, two bars, a sauna, a swimming pool, a gym and a souvenir shop.
G: Thank you very much. Good bye.
R: Good bye.
***II***
R: The Rose Hotel. May I help you?
G: Hello! I'd like to reserve a single room with a sea view for six days.
R: What’s your name?
G: My name is Anton Ross, with double S.
R: Would you like a smoking or non-smoking room, Mr. Ross?
G: Non-smoking, please.
R: Yes, we'll have a non-smoking single room available on May 6th.
G: What is the rate for a single room?
R: It's seventy dollars per night plus tax.
G: Great. Please reserve a single room for me.
R: All right. We'll have the room for you on May 6th.
G: Thank you very much.
***III***
G: I’m leaving tomorrow. Please, prepare my bill.
R: Sure, sir. The bill will be ready tonight. Shall I send it to your room?
G: Yes, please.
G: Hello, I'd like to check out. My name is Anton Ross. Room 735.
R: Did you enjoy your stay with us?
G: Yes, very much so. However, I now need to get to the airport. I have a flight that leaves in about two hours, so what is the quickest way to get there?
R: We do have a free airport shuttle service.
G: That sounds great, but will it get me to the airport on time?
R: Yes, it should. The next shuttle leaves in 15 minutes, and it takes approximately 25 minutes to get to the airport.
G: Fantastic. I'll just wait in the lounge area. Will you please let me know when it will be leaving?
R: Of course, sir. Oh, before you go would you be able to settle the mini-bar bill?
G: Oh, yes, certainly. How much will that be?
R: Let's see. The bill comes to $37.50. How would you like to pay for that?
G: I'll pay with my Visa thanks, but I'll need a receipt so I can charge it to my company.
R: Absolutely. Here we are sir. If you like you can leave your bags with the porter and he can load them onto the shuttle for you when it arrives.
G: That would be great, thank you.
R: Would you like to sign the hotel guestbook too while you wait?
G: Sure, I had a really good stay here and I'll tell other people to come here.
R: That's good to hear. Thank you again for staying at The Rose Hotel.
***IV***
R: Skylight Hotel Reservations.
G: I want to reserve a room, please.
R: Certainly madam, when would you like to stay?
G: Next Thursday night, that's the 15th.
R: And what type of room would you like? Single or double?
G: Um, there were two of us going, but now it's only me, so... just a single room, please.
R: If you'd give me just a moment, please… Yes, we do have a single room available on the 15th. The room rate is ninety dollars.
G: Oh, that's a bit more than I expected to pay.
R: Well, you can try calling other hotels, but you'll find this is pretty standard.
G: Uh, okay. I don't have the time to call around and I know you're probably right.
R: Great. Let me go ahead then and reserve a room for you. Can you tell me your name, please?
G: It's Mrs. Horner, Peggy Horner. That's with two Gs.
***V***
R: Good evening.
G: Hi. Do you have any vacancies tonight?
R: Yes. The rate is 55 dollars.
G: Do the rooms have internet access?
R: We have wireless. If you have a computer you can use the wireless network for an additional 5 dollars.
G: OK, I'd like a room please.
R: Would you like a smoking or a non-smoking room?
G: Non-smoking.
R: How will you be paying?
G: Visa. Here you are.
R: How many people?
G: Two.
R: Would you like a king size bed or two double beds?
G: King size please.
R: You're in room 237. Here's your key. Sign here please.
G: What time is checkout?
R: 11:30AM
***VI***
R: Hello, Marriott Hotel, how may I help you?
G: Hi. I'd like to make a reservation.
R: Just a moment. OK, for what date?
G: July 25th.
R: How many nights will you be staying?
G: 2 nights. What's the room rate?
R: 75 dollars a night plus tax. Would you like me to reserve a room for you?
G: Yes please.
R: Your name?
G: Nancy Anderson.
R: Miss Anderson, how will you be paying?
G: Visa.
R: OK, You're all set. We'll see you on the 25th.
***VII***
R: Good afternoon. What can I do for you? Do you want to make a reservation?
G: No, I want a room today. Have you got a vacant room for a week?
R: Do you want a single room or a double one? We’ve got a few vacant single rooms and a few doubles.
G: I need a single room with a shower or bath. How much is it?
R: A single room with a shower is 50 dollars per night, and the bath is a little more expensive.
G: Are there cheaper rooms?
R: No, sorry.
G: OK. I take the one with a shower. How do I pay? Do I pay in advance?
R: Yes, and you can pay with a credit card or in cash. Is that all?
G: Oh, no! I also want a telephone in my room.
***VIII***
G: Hello! My name is Jeremy Perkins. I have a reservation for a single room. I'd like to check in.
R: Yes, Mr. Perkins. How many nights are you going to stay?
G: Six nights. I'm going to leave on December 12th.
R: Do you have a credit card?
G: Here it is.
R: Please fill out the registration form.
G: Here you are.
R: Here's your key card. Room 246. Enjoy your stay.
***IX***
Receptionist: Good morning. Welcome to The Grand Woodward Hotel.
Guest: Good morning. I'd like to make a reservation for the third weekend in September. Do you have any vacancies?
Receptionist: Yes sir, we have several rooms available for that particular weekend. And what is the exact date of your arrival?
Guest: The 24th.
Receptionist: How long will you be staying?
Guest: I'll be staying for two nights.
Receptionist: How many people is the reservation for?
Guest: There will be two of us.
Receptionist: And would you like a room with twin beds or a double bed?
Guest: A double bed, please.
Receptionist: Great. And would you prefer to have a room with a view of the ocean?
Guest: If that type of room is available, I would love to have an ocean view. What's the rate for the room?
Receptionist: Your room is five hundred and ninety dollars per night. Now what name will the reservation be listed under?
Guest: Charles Hannighan.
Receptionist: Could you spell your last name for me, please?
Guest: Sure. H-A-N-N-I-G-H-A-N
Receptionist: And is there a phone number where you can be contacted?
Guest: Yes, my cell phone number is 555-26386.
Receptionist: Great. Now I'll need your credit card information to reserve the room for you. What type of card is it?
Guest: Visa. The number is 987654321.
Receptionist: And what is the name of the cardholder?
Guest: Charles H. Hannighan.
Receptionist: Alright, Mr. Hannighan, your reservation has been made for the twenty-fourth of September for a room with a double bed and view of the ocean. Check-in is at 2 o'clock. If you have any other questions, please do not hesitate to call us.
Guest: Great, thank you so much.
Receptionist: My pleasure. We'll see you in September, Mr. Hannighan. Have a nice day.
***X***
Receptionist: Good afternoon, how can I help you?
Lena: Good afternoon. We have a reservation for a double room. My name is Johnson, Lena Johnson.
Receptionist: One moment please, Ms. Johnson - ah, there's the reservation. One double with a toilet and shower in the hall for 70 euros per night.
Molly: What? The shower and toilet are in the hall?
Receptionist: That's what I have on my list.
Molly: That must be a mistake. Don't you have any rooms with a shower?
Receptionist: Let me look... We do have one double with a shower and toilet left. But it costs 90 euros per night.
Molly: Lena, let's take that one instead. It's only 10 euros more for each of us.
Lena: Ok, if you want to. It’s not a presidential suite, of course…
Receptionist: One double for 90 euros then. Please fill out this registration form.
Molly: Here's our registration.
Receptionist: Thank you. Your room is on the third floor, number thirty-five. Here's your key. The room has a mini-bar, a telephone and TV. Breakfast will be served in our breakfast room on the second floor.
Molly: Is breakfast still available now?
Receptionist: No, I'm sorry. But you can get a coffee and something to eat in the hotel bar. And right next door is a nice café.
Molly: And what about internet access?
Receptionist: There is internet available in the lobby 24 hours a day.
Lena: When is check out time?
Receptionist: Check-out is at 11 o'clock.
Lena: Our train leaves at 2 p.m. Is there anywhere we can leave our bags?
Receptionist: Yes, of course. There is a small room next to the reception desk.
Lena: Thank you very much.
Receptionist: You're welcome. Have a nice stay.
Molly: Thanks. Good-bye.
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