Conversational phrases.

Dealing with enquiries about giving information about accommodation.

Conversational phrases.

· How can I help you?

· Could you give me some information about accommodation?

· Have you got any definite date?

· Do you want to stay in a hotel or in a camp?

· How many in the party?

· This hotel is very popular, you need to have a reservation soon.

· Could you possibly send me details?

· Could you give me your name and address?

· What would you like to know?

· I’d like some information

· I’m thinking of going to …, but I’ve heard I have to reserve.

· I’ll put that in a mail for you.

· Can I just have your name & address?

· What sort of hotel are you looking for?

· N – is a… - class hotel with all the facilities you would expect. There’s a good choice of…

· Would you like me to send you the brochure?

At the travel agency

Travel Agent: Client:	Good afternoon! Good afternoon!
Travel Agent:	How can I help you?
Client:	Could you give me some information about accommodation in Ivano-Frankivsk? I would like to have touring holidays there!
Travel Agent:	There are a lot of different types of accommodations in Ivano-Frankivsk. Where would you like to stay in a hotel or maybe in a holiday home? It depends on the time of your staying in the city! How many days are you going to stay in there?
Client:	I think for a week, maybe! I would like to see all historical places and places of interest of this city!
Travel Agent:	It would be very expensive to live in a hotel for a week! Living in a holiday house much more cheaply! So, what have you decided?
Client:	Money is not a problem! To live in a hotel is more comfortable, as for me! So, what hotel do you recommend for me?
Travel Agent:	As I’ve said, there are a lot of them in Ivano-Frankivsk, but the most popular is Hotel “Nadia”. It is located in the very heart of the city Ivano-Frankivsk, behind the monument of Ivan Franko and next to the musical-drama theatre. You will be in the centre of the cultural life of the city.
Client:	What services does this hotel offer?
Travel Agent:	So, there are 244 rooms, Free Wi-Fi access, buffet, breakfast, secured parking, conference facilities, business center, Nadia restaurants with European and National cuisine, summer grill terrace, catering, beauty salon, supermarket "Delicatessen", gift shop "For you", Nadia Travel Agency with exclusive tours around the city and the Carpathian region, translation and interpreting services, arranged transportation service, car rental.
Client:	Wow…it sounds like a perfect place to stay in a foreign city! It has all facilities that are needed for a tourist! It also can organize me tours to the most interesting places.
Travel Agent:	Yes, you are right! It is the three stars hotel. It is very popular among foreign tourists, so you need to make a reservation in advanced.
Client:	Can I book a room on-line?
	Of course! Here is the brochure of the Hotel “Nadia”. There is all necessary information about this hotel, and also the official site where you can book a room on-line! You will get 10 per cent discount as a gift for booking online!
Client:	That’s great! Thank you very much for such a good information. You’ve helped me a lot! Good bye! Have a nice day!
Travel Agent:	Good bye! Enjoy your trip!

Дата добавления: 2015-11-26