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Study this information from a brochure for people travelling from other countries to London Heathrow Airport.

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ARRIVALS

PASSPORT CONTROL

If you are arriving at London Heathrow Airport and are not transferring to another flight outside Britain or Northern Ireland, you must pass through Passport Control and Customs immediately after leaving your plane. If you are not British or a citizen of the European Union, you must fill out a special form before your passport is examined. This form is called a landing card and should be given to you during the flight to London. After landing, follow the ARRIVALS Signs. Make sure you are in the right channel when you reach Passport Control. There is one channel for holders of European Community passports, and a second channel marked ‘Other Passports’.

BAGGAGE RECLAIM AREA

After passing through passport Control, follow the signs to the BAGGAGE RECLAIM AREA. If you have luggage which was carried in the aircraft hold, it will be delivered to you in the Baggage Reclaim Area. Look for the sign with your flight numbers. If you have only hand luggage, go directly through the Baggage Reclaim Area to CUSTOMS.

CUSTOMS

All passengers must pass through Customs after Passport Control. There is a choice of two channels, Green and Red. If you have nothing to declare, go through the Green Channel. If you are not sure about your Duty Free allowances, or if you have something to declare, go through the Red Channel. Information about Duty Free allowances can be found on special notice - boards in the Baggage Reclaim Area. You should study this information carefully whether you are going through the Red Channel or not. Please note that if you go through the Green Channel, you may be stopped and asked to open your luggage for inspection.

TRANSFERS

Passengers transferring to flights outside Britain or Northern Ireland immediately after arriving at Heathrow do not go through the procedures described above. After leaving their plane at Heathrow, they should follow the yellow and black TRANSFERS signs to the Transfer Desk, where airport staff will direct them to their departure gates. However, if you are transferring to a flight inside Britain or Northern Ireland, you must pass through Customs and Passport Control at Heathrow and not at your final destination.

2. Which of the following statements are true and which are false?

a) All passengers arriving at Heathrow from outside Britain must go through Passport Control and Customs there.

b) If you aren't British, you have to fill out a special form.

c) Before you go through Passport Control, you should make sure you are in the right channel.

d) If you have only hand luggage it isn't necessary to go through the Baggage Reclaim Area.

e) You shouldn't go through the Green Customs Channel if you have any duty free goods.

f) Even if you go through the Green Channel, you may have to show what you are carrying with you.

g) The Red Channel is also for people who don't know how many duty free goods they can take with them.

h) If you are transferring to a flight to another place in Britain or Northern Ireland, you should go through Customs and Passport Control at your final destination.


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