Job Description. Announce and demonstrate safety and emergency procedures such as the use of oxygen masks, seat belts

Announce and demonstrate safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets.

Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or schedules.

Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.

Assist passengers while entering or disembarking the aircraft.

Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.

Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.

Collect money for meals and beverages.

Conduct periodic trips through the cabin to ensure passenger comfort, and to distribute reading material, headphones, pillows, playing cards, and blankets.

Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.

Direct and assist passengers in the event of an emergency, such as directing passengers to evacuate a plane following an emergency landing.

Prepare passengers and aircraft for landing, following procedures.

Greet passengers boarding aircraft and direct them to assigned seats.

Heat and serve prepared foods.

Announce flight delays and descent preparations.

Sell alcoholic beverages to passengers.

Take inventory of headsets, alcoholic beverages, and money collected.

Walk aisles of planes to verify that passengers have complied with federal regulations prior to take-offs and landings.

Administer first aid to passengers in distress.

Inspect and clean cabins, checking for any problems and making sure that cabins are in order.

Inspect passenger tickets to verify information and to obtain destination information.

Operate audio and video systems.

Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.

Reassure passengers when situations such as turbulence are encountered.

Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.

Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Assisting and Caring for Others -- Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Handling and Moving Objects -- Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Monitor Processes, Materials, or Surroundings -- Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Performing General Physical Activities -- Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Interpreting the Meaning of Information for Others -- Translating or explaining what information means and how it can be used.

Evaluating Information to Determine Compliance with Standards -- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time.

Skills Needed for: "Flight Attendant"

Service Orientation -- Actively looking for ways to help people.

Speaking -- Talking to others to convey information effectively.

Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.

Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Abilities Needed for: "Flight Attendant"

Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.

Speech Clarity -- The ability to speak clearly so others can understand you.

Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.

Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Speech Recognition -- The ability to identify and understand the speech of another person.

Knowledge, Experience, Education Required for: "Flight Attendant"

Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Public Safety and Security -- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Medicine and Dentistry -- Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Дата добавления: 2015-10-29