Making a Hotel Reservation

Task 1

Read the conversation on making hotel reservation. As you are to report to your colleagues on the results of the telephone call to the hotel, you are asked to sum-up the basic ideas of the dialogue.

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Receptionist	Hotel Clair Chateaux. May I help you?
Nikolay	Hello. I am Nikolay Belskiy from Moscow Engineering University. I would like to discuss reservation and hotel services with a responsible person.
Receptionist	My name is Frank, and I am in charge of the reception
Nikolay	Will you help me with arranging room booking with your hotel?
Receptionist	- I will try to do my best.
Nikolay	Well, do you accept credit cards?
Receptionist	Yes, all main credit cards and cash.
Nikolay	Will you be able to provide twin, double, single rooms in the requested numbers?
Receptionist	Yes, but you will need to provide us with particulate information at least a fortnight in advance.
Nikolay	Do you mean that we will need to pay in advance?!
Receptionist	No, there is no need in that, as they will pay when they check-in. I just wanted to say that you will need to fax or e-mail the list of the guests with room requirements next to each name.
Nikolay	We will do that as soon as possible. And another question. Will they be able to exchange money at the front desk?
Receptionist	I am afraid not. This service is not available from us.
Nikolay	But is there a bank or a FOREX office not far from you?
Receptionist	I think so. And our guests will also be able to cash their credit cards through the nearby ATM.
Nikolay	Our colleagues are going to work all day long. Will they find eating facilities in your hotel?
Receptionist	Yes. We will offer them dining of two types – room service and a lobby restaurant
Nikolay	Do you offer discounted rates for the rooms for large groups?
Receptionist	Hm. Well the matter is your group is not large enough to qualify for a discount. But anyway you will have a discounted university rate.
Nikolay	Will the rooms be ready by 4 p.m. when our colleagues arrive?
Receptionist	Yes, they may come any time after noon and before midnight.
Nikolay	Would you offer our colleagues locker boxes so that they could leave their suitcases after their check-out. For half of a day, before the train departs?
Receptionist	It will be possible, but we charge €5.00 per box.
Nikolay	That will suit us. And do I understand that correctly that you are providing a free pick-up to our colleagues at the local train station and are giving them a lift to the hotel?
Receptionist	Sure, there is a shuttle bus running four times a day.
Nikolay	Thank you for your assistance.
Receptionist	Hope your colleagues will enjoy their stay with us.
Nikolay	See you.
Receptionist	Good bye.

Task 2

Read the conversation again paying attention to the speech patterns used (italicized and underlined). Write them out grouping according to the items below.

a. Specification of information

b. Polite requests

c. Encouragements

d. Dialogue stimulating replies

e. Agreement/disagreement

f. Suggestions

g. Closing phrases

Task 3

Fill in the blanks in the following open conversation and using the speech pattern and your own ideas and those from the conversation above.

Nikolai	…..?
Receptionist	That will not be a problem. Double rooms are easily modified into twin ones on request. We will settle that when your colleagues arrive.
Nikolai	…..?
Receptionist	The breakfast is included in to the night rate, and dinner is served starting since 6 p.m.
Nikolai	…..?
Receptionist	No, we do not do that. But we will be glad to order a taxi for you so that you could get to the airport.
Nikolai	…..?
Receptionist	Check-out is at 11 a.m. We have half-a-day rates if you want to keep your room till 9 p.m. and store your luggage there.
Nikolai	…...?
Receptionist	Sorry, but your reservation will only be confirmed after you prepay first night.
Nikolai	……?
Receptionist	For sure. Just provide us with your credit card details.

Task 4

Victor Fateev/Ekaterina Fateeva, International Programme Coordinator of a Russian University, telephones Max Freight, the Receptionist of Austria Trendhotel Europa.

Make-up a conversation with the speech patterns from Tasks 1, 3 of this section and other tasks that you have already worked with (see Units 1-3); provide your own details which would meet the requirements of a situation that you will develop according to the role-cards provided below. Ask a groupmate to help you to present the dialogue in class.

International Programme coordinator of a Russian University

You make a phone call to the hotel reception to make hotel reservations for your colleagues. (For details see the case description in Task 1 in section ‘Introducing International Format’.)

Receptionist

You receive a telephone call from a Russian programme coordinator. Your hotel experiences certain economic problems, and any client is a valuable gift. Though you must inform potential guests on the imperfections of your services, you are to present your hotel in the most attractive way, trying to foresee and meet any requirements of the Russian clients.

DRAWING UP DOCUMENTS

Letter of Invitation

Letter of Invitation or an official invitation is a document issued by the University hosting an International Conference. This document is sent upon request to a person intending to participate in it and requiring a visa to visit the country of the conference. Letter of Invitation is submitted alongside with other necessary documents to a Consular Department when applying for a visa to prove that the applicant is invited to the conference and he/she will be provided with accommodation and food by the inviting party.

Task 1

PhD. Irina P. Reshetova, a prominent researcher from your University who specializes in engineering pedagogy is planning to take part in an International Conference “Agrarian Perspectives XIX”, which is to take place in Czech University of Life Sciences Prague on September, 15-16, 2010.

A) read a sample Letter of Invitation and determine the information (personal data of Dr Reshetova) necessary to issue a similar one for her.

B) ‘send’ (pass to your language instructor) a letter to the Organizing Committee (personally, to your foreign colleague from Prague, Head of Linguistics Department) with all the necessary information asking to issue the required Invitation Letter for Dr. Reshetova.

Faculty of Management and Economics Department of Linguistics Zemedelska 29, 16521 Praha 6 – Suchdol Tel: [phone], www.culs.cz

Embassy of the Czech Republic in Russia Prague 19 January 2009 Consular Department J. Fucik str. 12/14, Moscow Re.: Invitation to the International Conference to the Czech Republic   Department of Linguistics at the Faculty of economics and Management of the Czech University of Life Sciences Prague kindly invites   Mr. Alexey Alexeev, born on April, 4, 1975, passport no. 61 N 5335913 to participate in the international conference Professional Language at Universities held on February, 11, 2009, and also in discusing the future cooperation between the Departments of languages. Accomodation and catering will be provided from February, 7 to February, 14 on the premises of the Czech University of Life Sciences Prague. We would like to ask the Consular Depatment of the Embassy of the Czech Republic in Russia to provide the person stated above with a visa, enabling him to participate in the already mentioned conference. In case of need, please contact PhD. Mgr. Anna Jandova, Deputy Head of Department of Languages: tel: [phone]; e-mail: [e-mail]   PhDr. Mgr. Eva Husakova, MBA Professor of Department of Linguistics Faculty of Management and Economics Czech University of Life Sciences Prague

Task 2

Kladilla Haas, International Project Developer, International Cooperation Service, Technical University of Amsterdam, has expressed her wish to visit your University and share her precious experience in an academic mobility field. To get a visa, she necessarily needs a Letter of Invitation from your University.

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