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2. Answer the following questions:
1) What may complaints arise from?
2) In what case do we complain of the quality of goods?
3) What should you mention in your complaint if you are unsatisfied with the execution of your order?
4) What formulas would you mention in your complaints? (Name some of the formulas given in the text.)
5) What should the sellers do if they find your complaint bottomless?
6) What should be done if the complaint is justified?
7) How should the sellers act if they were the first to discover a mistake?
8) What might the buyers do on making a claim?
9) What formulas should be used in replies to complaints? (Name some of them.)
3. Give nouns corresponding to the following verbs:
to accept; to agree; to apologize; to arrange; to arrive; to cause; to compare; to compensate; to complain; to damage; to declare; to delay; to deliver; to describe; to discover; to examine; to execute; to expect; to explain; to justify; to order; to refer; to reply; to return; to satisfy; to specify; to suggest; to supply; to think; to threat.
4. Find in the text English equivalents for the following:
иметь прочные основания; предложить компенсацию; отклонить претензию; предложить решение; согласиться на денежную скидку; задерживать производство; быть вне чьего-л. контроля; принимать во внимание; быть необоснованным; товары, о которых идет речь; точно определить суть жалобы, быть подвергнутым плохому обращению
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