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1 _ Mark left the food on the grill for too long and it burned.
2 _ Aimee replaced the broken dishes by throwing them away.
3 _ Diego put sugar in his coffee, so it tasted too salty.
4 _ Lauren enclosed a photo of her children in the letter.
5 _ Fred is always late and today was no exception.
6 _ Emily's chicken was dry because it had been undercooked.
7 _ Jessica bought a new bicycle to replace the one that was stolen.
8 _ When something is enclosed, it is lost and forgotten.
Read a conversation between a customer and a server in the Post Meridian Restaurant. Then mark the following statements as true (T) or false (F).
Customer (W): Excuse me.
Server (S) Yes, ma'am. What can I do for you?
Customer: It's about our food.
Server: Is there a problem?
Customer: I asked for my steak to be prepared medium-well and it's very underdone.
Server: I'm so sorry ma'am.
Customer: And my son has the opposite problem. His chicken is overcooked. In fact, it's actually burned on one side.
Server: I'll take the dishes back to the kitchen right away. There might be a slight wait while we prepare fresh plates.
Customer: How long do you think that will be? We have theater tickets.
Server: Maybe fifteen minutes, but I'll make sure your food is a priority.
Customer: Thank you.
Server I really am so sorry for the inconvenience. Perhaps while you're waiting you could look at the dessert menu. Any dessert you order will be on the house.
Customer: Okay. That sounds good. We don't have much time though.
Server: I'll bring the dessert the second you finish your entree.
Customer: I'd appreciate that.
Server: No problem, ma'am.
1. The customer's son likes the food.
2. The server resolves the problem.
3. Both of the desserts are complimentary.
Fill in the blanks.
Customer: Excuse me.
Server: Yes, ma'am. What can I do for you?
Customer: It's about our food.
Server: Is there a problem?
Customer: I asked for my steak to be prepared 1 _______ - _______ and it's very underdone.
Server: I'm so sorry ma'am.
Customer: And my son has the 2 _______ problem. His chicken is overcooked. In fact, it's actually burned on one side.
Server: I'll take the dishes 3 _______ ______ _____ right away. There might be a slight wait while we prepare fresh plates.
Customer: How long do you think that will be? We have theater tickets.
Server: Maybe fifteen minutes, but I'll make sure your food is a 4 ______.
Customer: Thank you.
Server: I really am so sorry for the 5 __________. Perhaps while you're waiting you could look at the dessert menu. Any dessert you order will be on the house.
Customer: Okay. That sounds good. We don't have much 6 ________ though.
Server: I'll bring the dessert the second you finish your 7 __________.
Customer: I'd appreciate that.
Server: No problem, ma'am.
How Will I Pay
Reading
Read the page from a restaurant's website, and then choose the correct answers.
1. What is the passage mainly about?
A rules for renting a party room
В how to guard against identity theft
С what to do if your check is inaccurate
D how to settle a bill in a restaurant
2. Parties who want separate checks should...
A ask for them at the start of the meal.
В wait for the server to offer them.
С have at least eight people.
D pay more per dish.
3. What is the server likely to do if a party of two pays with a traveler's check?
A add an 18% gratuity to the bill
В ask for proof of identity
С refuse the method of payment
D ask if the guests need separate checks
Check Please!
The Post Meridian Restaurant accepts most methods of payment, including credit cards, debit cards, personal checks, traveler's checks and cash. Please notify your server at the beginning of your meal if your party requires separate checks, as we cannot provide separate checks after your order has been placed. Please note that it is mandatory for parties larger than eight to pay on one check, to which an 18% gratuity is automatically added.Should your party decide to share dishes, remember that there is а $ 1.00 split plate charge.
When you are ready to pay, alert your server, who also acts as your cashier. Specify whether you are paying with a credit or debit card, so the server knows how to run the card. If you are a guest at the hotel, you are welcome to bill to your room.
We are vigilant in the battle against identity theft and our servers always ask customers to provide ID.
Thank you for your patronage. We hope you have an enjoyable dining experience.
Vocabulary
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