Читайте также:
|
stay-over disinfects trash bin sheets VIP
1. Alicia puts clean _______ on the bed.
2. Gene prefers cleaning _______ rooms because it only involves a few tasks.
4. Mark places the food wrappers in the _______.
5. Ursula ____ all of the surfaces in the kitchen before she starts cooking.
Check ü the sentences that are true.
1. _ A Harry washes his hands at the sink.
_ B Terry makes the bed before she goes to sleep every night.
2. _ A Pam dries her hair with a towel after her shower.
_ B Richard takes a bath in the counter.
3. _ A John takes toilets like a toothbrush and soap every time he travels.
_ B Tom doesn't want a full cleaning in his room, so he asks for towels and trash service.
4. _ A Bobby needs to use the bathroom, so he asks where the restaurant's toiletries are.
_ B Oscar vacuums the carpet because his son left cookie crumbs everywhere.
Read the conversation between a housekeeper and his team leader. Then answer the questions.
Team leader (W): Good afternoon, Kevin. How are you?
Housekeeper (M): I'm doing well, thanks.
Team leader- Are you almost done for the day?
Housekeeper: Yes. I just finished the last stay-over on my list.
Team leader: Great. Were you very busy today?
Housekeeper: Yes, I had seven check-outs.
Team leader. Wow! That's more than usual, isn't it?
Housekeeper: Yes... but we're always busy on the weekends. Before I forget, I want to mention something.
Team leader- Sure - what is it?
Housekeeper. The guests in 245 have had a DND up all morning. What should I do?
Team leader: Since your shift is about over, don't worry about it. The guests may request cleaning service later. But I'll take care of it.
Housekeeper: Okay. I guess that I'm done then. I'll see you tomorrow.
1. What is the housekeeper concerned about?
A He cannot work the following weekend.
B He cleaned more checkouts than stay-overs.
C He didn't clean all of the rooms on his list.
D He entered a room with a DND on the door.
2. Why can we guess the housekeeper has a lot of work to do?
A Many guests have DND signs on their doors.
B It is a busy time of the week.
C There aren't enough housekeepers working.
D Many guests are staying more than one night.
Fill in the blanks.
T. L-. Good afternoon, Kevin. How are you?
H: 'm doing well, thanks.
T. L: Are you 1 _________ for the day?
H: Yes. I just finished the last 2 _____-____ on my list.
T. L: Great. Were you very busy today?
H: Yes, I had seven checkouts.
T. L: Wow! That's 3 _______, isn't it?
H: Yes... but we're always busy on the weekends. Before I forget, I want to 4 _______ something.
T. L: Sure - what is it?
H: The guests in 245 have had a 5 _____ up all morning. What should I do?
T. L.: Since your shift is about over, 6 ______ _____ ____ ____. The guests may request cleaning service later. But I'll take care of it.
H: Okay. I guess that I'm done then. I'll see you tomorrow.
Concierge
Dear Guest,
My name is Richard, and I am the chief concierge at the Royal Point Hotel. On behalf of the concierge department, I would like to extend my warmest welcome.
Our concierges are here to help you explore the local attractions. Don't hesitate to approach any of the members of my multi-lingual staff with any questions. You can always find a concierge on duty at the concierge's podium in the lobby.
We have insider information on many local businesses. For example, we can point you toward the trendy shopping district and recommend our favorite hotspots. Do you like art? We can give you directions to the nearest museum and tell you about current exhibitions. Sports fans can learn about upcoming football matches at the local arena.
No matter what type of entertainment you seek, our concierges can inform you about them. We hope that you have a pleasant stay!
Sincerely,
Richard Zimmerman
Дата добавления: 2015-12-08; просмотров: 269 | Нарушение авторских прав