National Research University Higher School of Economics

Mikhail A. Morozov

Table of Contents

Chapter 1. Introducing Interpersonal Communication. 8

Theory. 8

I. Naïve and Scientific Knowledge. 8

II. Defining Communication. 8

III. Understanding Communication Models. 9

IV. What is Interpersonal Communication?. 10

V. Martin Buber’s Continuum.. 11

VI. Principles of Interpersonal Communication. 11

VII. Needs and Goals of Interpersonal Communication. 12

VIII. Doing Communication Research: 13

IX. Issues in Interpersonal Communication. 13

X. Learning Interpersonal Communication. 13

Practice. 15

I. Opening Story: Starting the Discussion. 15

II. Terms. 16

III. Names. 17

IV. Recap Questions. 17

V. Self-Reflection Items. 18

VI. Creative Assignment. 19

VII. Extra Credit: Quiz. 23

Chapter 2. Considering Self. 24

Theory. 24

I. Components of Self. 24

II. Sources of Self. 25

III. Presenting Your Self. 26

IV. Social Penetration Theory. 27

V. The Johari Window.. 28

VI. Self Disclosure. 28

VII. Goffman’s Dramaturgy Metaphor. 28

VIII. Online Test of Your Johari Window.. 29

Practice. 30

I. Opening Story: Starting the Discussion. 30

II. Terms. 31

III. Names. 31

IV. Recap Questions. 32

V. Self-Reflection Items. 32

VI. Creative Assignment. 33

VII. Extra Credit: Quiz. 37

Chapter 3. Perceiving Others. 39

Theory. 39

I. Perception as a Process. 39

II. Creating Explanations. 40

III. Experiencing Uncertainty. 40

IV. Influences on Perception. 40

V. Impression formation. 41

VI. Algebraic Impression (Weight of Belief). 42

VII. Stereotyping. 42

VIII. Improving Perceptions. 42

Practice. 44

I. Opening Story: Starting the Discussion. 44

II. Terms. 45

III. Names. 46

IV. Recap Questions. 46

V. Self-Reflection Items. 46

VI. Creative Assignment. 47

VII. Extra Credit: Quiz. 51

Chapter 4. Experiencing and Expressing Emotions. 53

Theory. 53

I. Defining Emotions. 53

II. Communicating Emotions. 53

III. Types of Emotions. 53

IV. Forces Shaping Emotions. 54

V. Managing Your Emotional Expression. 54

VI. Online Communication and Emotion. 55

VI. Anger. 55

VII. Passion. 56

VIII. Grief. 56

Practice. 58

I. Opening Story: Starting the Discussion. 58

II. Terms. 59

III. Names. 59

IV. Recap Questions. 60

V. Self-Reflection Items. 60

VI. Creative Assignment. 61

VII. Extra Credit: Quiz. 64

COLLOQUIUM 1: The Game. 67

Chapter 5. Listening Actively. 68

Theory. 68

I. Reasons Why We Don’t Listen. 68

II. Stages of Listening. 68

III. Functions of Listening. 69

IV. Listening Styles. 69

V. Gender Differences in Listening Styles. 69

VI. Culture and Listening. 70

VII. Preventing Ineffective Listening. 70

VII. Dialogic Listening. 71

Practice. 73

I. Opening Story: Starting the Discussion. 73

II. Terms. 74

III. Names. 74

IV. Recap Questions. 74

V. Self-Reflection Items. 75

VI. Creative Assignment. 76

VII. Extra Credit: Quiz. 79

Chapter 6. Communicating Verbally. 82

Theory. 82

I. Characteristics of Verbal Communication. 82

II. Functions of Verbal Communication. 82

III. Cooperative Verbal Communication. 83

IV. Barriers to Cooperative Verbal Communication. 84

V. Conversation Analysis Short Course. 85

Practice. 86

I. Opening Story: Starting the Discussion. 86

II. Terms. 87

III. Names. 88

IV. Recap Questions. 88

V. Self-Reflection Items. 88

VI. Creative Assignment. 89

VII. Extra Credit: Quiz. 93

Chapter 7. Communicating Nonverbally. 95

Theory. 95

I. Principles of Nonverbal Communication. 95

II. Nonverbal Communication Codes: 95

III. Nonverbal behavior classification according to Bill Ausmus and Joseph DeVito. 95

IV. Kinesics. 96

V. Vocalics. 96

VI. Haptics (Tactilics). 97

VII. Proxemics. 97

VIII. Chronemics. 97

IX. Physical Appearance. 98

X. Communicating Through Objects. 98

XI. Communicating through the Environment. 99

XI. Olfactory Communication. 99

XII. Functions of Nonverbal Communication. 99

XIII. Responsibly Managing Our Nonverbal Communication. 100

Practice. 101

I. Opening Story: Starting the Discussion. 101

II. Terms. 102

III. Names. 102

IV. Recap Questions. 103

V. Self-Reflection Items. 103

VI. Creative Assignment. 104

VII. Extra Credit: Quiz. 107

Chapter 8. Developing Interpersonal Competence. 109

Theory. 109

I. What is Interpersonal Competence?. 109

II. Improving Communication Competence. 109

III. Using Rhetorical Messages. 110

IV. Improving Your Competence Online. 110

V. What is Intercultural Competence?. 111

VI. Preventing Intercultural Incompetence. 111

Practice. 114

I. Opening Story: Starting the Discussion. 114

II. Terms. 115

III. Names. 115

IV. Recap Questions. 116

V. Self-Reflection Items. 116

VI. Creative Assignment. 117

VII. Extra Credit: Quiz. 121

Chapter 9. Managing Conflict and Power. 122

Theory. 122

I. What is Conflict?. 122

II. Conflict in Relationships. 122

III. Power and Conflict. 123

IV. Power Currencies. 123

V. Power and Culture. 123

VI. Power and Gender. 124

VII. Conflict Handling Styles. 124

VIII. Barriers to Constructive Conflict. 125

IX. Conflict Resolutions and Outcomes. 125

X. Influence of Gender, Culture and Technology on Conflict. 126

Practice. 128

I. Opening Story: Starting the Discussion. 128

II. Terms. 129

III. Names. 129

IV. Recap Questions. 130

V. Self-Reflection Items. 130

VI. Creative Assignment. 131

VII. Extra Credit: Quiz. 135

COLLOQUIUM 2. THE PROBLEM... 137

Chapter 10. Relationships with Romantic Partners. 138

Theory I. Defining Romantic Relationships. 138

II. Key Elements of Romantic Relationships. 138

III. Influences on Romantic Attraction. 139

IV. Technology and Romantic Attraction. 139

V. Stages of Romantic Relationships According to Mark Knapp. 139

VI. Maintaining Romantic Relationships. 140

VII. Dark Side of Romantic Relationships. 141

Practice. 143

I. Opening Story: Starting the Discussion. 143

II. Terms. 144

III. Names. 144

IV. Recap Questions. 144

V. Self-Reflection Items. 145

VI. Creative Assignment. 146

VII. Extra Credit: Quiz. 149

Chapter 11. Relationships with Family and Friends. 151

Theory. 151

I. Defining Family. 151

II. Types of Families. 151

III. Communication Patterns in Family. 152

IV. Maintaining Family Relationships. 152

V. Dealing with Family Tensions. 153

VI. Defining Friendship. 153

VII. Different Types of Friendships. 154

VIII. Gender and Friendship. 154

Practice. 156

I. Opening Story: Starting the Discussion. 156

II. Terms. 157

III. Names. 157

IV. Recap Questions. 158

V. Self-Reflection Items. 158

VI. Creative Assignment. 159

VII. Extra Credit: Quiz. 162

Chapter 12. Relationships in the Workplace. 165

Theory. 165

I. Defining Workplace Relationships. 165

II. Workplace Culture. 165

III. Supportive and Defensive Organizational Climate. 166

IV. Maintaining Peer Relationships. 166

V. Maintaining Mixed Status Relationships. 167

VI. Workplace Abuse. 167

Practice. 169

I. Opening Story: Starting the Discussion. 169

II. Terms. 170

III. Names. 170

IV. Recap Questions. 170

V. Self-Reflection Items. 171

VI. Creative Assignment. 172

VII. Extra Credit: Quiz. 176

COLLOQUIUM 3: THE PAPER. 177

Дата добавления: 2015-10-30