I. Greetings and Introductions

Introductions – Social Language

There are a number of phrases that are commonly used to introduce strangers:

(name), I don't think you've met (name).

I don't think you know (name)

May I introduce you to (name)

(name), do you know (name)?

(name), I'd like you to meet (name)

When you meet someone the first time, it is common to greet the person with "How do you do?" the correct response is "How do you do." Here is a short introductory conversation:

Ken: Peter, I'd like you to meet Mary.

Peter: How do you do?

Mary: How do you do.

Ken: Mary works for...

A variation is also "It's a pleasure to meet you." or "Pleased to meet you."

Ken: Peter, I'd like you to meet Mary.

Peter: It's a pleasure to meet you.

Mary: How do you do.

Ken: Mary works for...

Ken: Peter, I'd like you to meet Mary.

Peter: How do you do?

Mary: Pleased to meet you.

Ken: Mary works for...

In informal situations, especially in North America, introductions are also made simply saying: "This is (name)." It is also common to just say "Hi" or "Hello" as a response in this informal setting.

It is also quite common to shake hands when you are introduced.

After the initial introduction, hand shaking generally takes place in more formal, business situations. Otherwise, people just say "Hi."

Once you have been introduced to someone, the next time you see that person it is important to greet them. We also greet people as we leave people. In English (as in all languages), there are different ways to greet people in formal and informal situations.

Formal Greetings: Arriving

Good morning / afternoon / evening.
Hello (name), how are you?
Good day Sir / Madam (very formal)

Informal Greetings: Arriving

Hi / Hello
How are you?
What's up? (very informal)
How are you doing? (very informal)

It's important to note that the question "How are you?" or "What's up?" doesn't necessary need a response. If you do respond, these phrases are generally expected:

Very well, thank you. And you? (formal)
Fine / Great (informal)

Formal Greetings: Departing

Good morning / afternoon / evening.
It was a pleasure seeing you.
Goodbye.
Note: After 8 p.m. - Good night.

Informal Greetings: Departing

Goodbye / Bye.
See you (later).
Later (very informal)

Travel Greetings - Social Language

Here are a number of phrases used when saying goodbye to friends or family as they depart on trips, both short and long.

Long Trips, Vacations, etc. American English

Have a good trip.
Enjoy your vacation.
Have a good time in (destination)

Long Trips, Vacations, etc. British English

Have a good journey.
Enjoy your holidays.
Have a good time in (destination)

Short Outings

Enjoy! (American English)
Have a good time at (destination place such as a restaurant)
Have a good time in (destination city)

When your friends or family return home it is common to use one of the following phrases:

How was your vacation? (holiday in British English)
Did you enjoy your time in (destination)?
How was your journey / flight / trip?

II. Social Contacts: Starting a Conversation

Here are ten questions to help you start speaking English. Each of these questions can help to begin or continue a conversation. The questions are in two categories: Basic Facts and Hobbies / Free Time. There are also a number of questions that can help you continue the conversation after the first question.

Five Basic Facts

These five questions will help you get to know people. They are simple questions with simple answers and provide information so you can ask more questions.

What is your name?
Where do you live?
What do you do?
Are you married?
Where are you from?

More questions for...

These questions help to continue the conversation after your first question.

"What is your name?"

It's a pleasure to meet you. Where are you from?
That's an interesting name. Is it Chinese / French / Indian, etc.?

"Where do you live?"

How long have you lived there?
Do you like that neighborhood?
Do you live in an apartment or house?

"What do you do?"

Which company do you work for?
How long have you had that job?
Do you like your job?
What's the best / worst thing about your job?
What do you like best / least about your job?

"Are you married?"

How long have been married?
Where did you get married?
What does your husband / wife do?
Do you have any children?

"Where are you from?"

Where is....?
How long did you live there?
What is XYZ like?
Do you like living here?

Hobbies / Free Time

These questions will help you continue conversations and find out more about people's likes and dislikes.

What do you like doing in your free time?
Can you play tennis / golf / soccer / etc.?
What kind of films / food / vacations do you enjoy?
What do you do on weekends / Saturdays?

More questions for...

These questions will help you ask for more detail.

"What do you like doing in your free time?"

How often do you (listen to music, eat out in restaurants, etc.)?
Where do you (listen to music, eat out in restaurants, etc.) in this town?
Why do you like (listening to music, eating out in restaurants, etc.) so much?

"Can you play tennis / golf / soccer / etc.?"

Do you enjoy playing tennis /golf /soccer /etc.?
How long have you played tennis /golf /soccer /etc.?
Who do you play tennis /golf /soccer /etc. with?

"What kind of films / food / vacations do you enjoy?"

What's the best place to see /eat / go on vacations?
What's the best type of film /food / vacation, etc. in your opinion?
How often do you watch films / eat out / go on vacation?

"What do you do on weekends / Saturdays?"

Where do you go to...?
Could you recommend a good place to (go shopping / take my children swimming / etc.)?
How long have you done that?

III. Social Contacts: Speaking to Strangers; Special Days

Here are a number of polite phrases used when trying to get the attention or help from people. The use of more formal language is common when speaking to someone you do not know:

Interrupting

It is common to first apologize before interrupting another person, or asking for help if you do not know the person.

Excuse me, could I...
Sorry, do you think I could...
Excuse me, do you know...
I beg your pardon, could you help me? (formal)

Asking Someone to Repeat

When asking for information you may have a hard time understanding in public places which can be very noisy (train stations, restaurants, stores, etc.). Here are phrases commonly used to ask someone to repeat what he has said:

Excuse me, I'm afraid I didn't understand. Could you repeat that? (formal)
I'm sorry, I didn't catch that. (informal)
What? (very informal!)
I beg your pardon.

Special Days

It is common to use a special greeting used just for that occasion on special days, holidays and other special occasions. Here are some of the most common:

Birthdays

Happy birthday!
Best wishes / Good luck on your thirtieth (age - use an ordinal number) birthday!
Many happy returns!

Wedding / Anniversary

Congratulations!
Best wishes / good luck on your tenth (number - use an ordinal number) anniversary!
Here's to many more happy years together (used when making a toast)

Special Holidays

Merry Christmas!
Happy New Year / Easter / Hanukkah / Ramadan etc.
All the best for a happy New Year / Easter / Hanukkah / Ramadan etc.

When making special greetings to children on their birthday and at Christmas, it is also common to ask them what they received:

Merry Christmas! What did you get from Santa Claus?
Happy Birthday! What did your Daddy get for you?

Special Occasions

Congratulations on your promotion!
All the best for your...
I'm so proud of you.

IV. Social Contacts: Small Talk

Making Small Talk

The ability to make 'small talk' is highly valued. In fact, many English students are more interested in making effective small talk than knowing correct grammar structures - and rightly so! Small talk gets friendships started and 'breaks the ice' before important business meetings and other events.

What is small talk?

Small talk is a pleasant conversation about common interests.

Why is small talk difficult for some English learners?

First of all, making small talk is not difficult only for English learners, but also for many native speakers of English. However, small talk can be especially difficult for some learners because making small talk means talking about almost anything - and that means having a wide vocabulary that can cover most topics. Most English learners have excellent vocabulary in specific areas, but may have difficulties discussing topics they are unfamiliar with because of a lack of appropriate vocabulary.

This lack of vocabulary leads to some students’ 'blocking'. They slow down or stop speaking completely because of a lack of self-confidence.

How to Improve Small Talk Skills

Now that we understand the problem, the next step is to improve the situation. Here are some tips to improve small talk skills. Of course, making effective small talk means lots of practice, but keeping these tips in mind should improve overall conversational skills.

· Do some research

Spend time on the Internet, reading magazines, or watching TV specials about the type of people you are going to meet. For example: If you are taking a class with students from other countries, take time after the first few days of class to do some research. They will appreciate your interest and your conversations will be much more interesting.

· Stay away from religion/strong political beliefs

While you may believe in something very strongly, beginning conversations and making small talk about your own personal convictions may abruptly end the conversation. Keep it light, don't try to convince the other person that you have the 'correct' information about a higher being, political system or other belief system.

· Use the Internet to gain specific vocabulary

This is related to doing research about other people. If you have a business meeting, or are meeting people who share a common interest (a basketball team, a tour group interested in art, etc.), take advantage of the Internet to learn specific vocabulary. Almost all businesses and interest groups have glossaries on the Internet explaining the most important jargon related to their business or activity.

· Ask yourself about your culture

Take time to make a list of common interests that are discussed when making small talk in your own culture. You can do this in your own language, but check to make sure that you have the English vocabulary to make small talk about those subjects.

· Find common interests

Once you have a subject that interests both of you, keep to it! You can do this in a number of ways: talking about travel, talking about the school or friend you have in common, talking about the differences between your culture and the new culture (just be careful to make comparisons and not judgments, i.e., The food in our country is better than the food here in England").

· Listen

This is very important. Don't get so worried about being able to communicate that you don't listen. Listening carefully will help you understand and encourage those speaking to you. You might be nervous, but letting others state their opinions will improve the quality of the discussion - and give you time to think of an answer!

Task 1: Answer the questions

1. Why is the skill of making small talk important?

2. What are the situations in which small talk is necessary?

3. What are “the safest topics” for conversation in Great Britain? In the US? In your country?

4. What are the general rules of making a successful small talk?

Task 2: Work in pairs. Make small talk between

- two students living in a hostel

- two colleagues working in different department

- two fellow-travelers (on a plane, on a train etc)

- two quests at a party

- two visitors at a concert (a lecture, at a museum etc)

- two customers at a shop (at a bank)

- neighbors living in the same street

- etc.

V. Social Contacts: First Name, Last Name Or Title?

Talking TO People

There are different ways to talk to people depending on your relationship and the situation. Here are the basics of using first name, titles, and other forms in spoken English.

First Name Only

Use the first name in informal and friendly situations. Use first name with your friends, co-workers, acquaintances and fellow students.

Hi, Tom. Do you want to go to a film tonight? - Man to his friend
Excuse me, Mary. What did you think of that presentation yesterday? - Woman to a co-worker in the office
Do you know the answer to number seven, Jack? - Student to another student

If you are speaking with co-workers in the office about work, use a first name. However, if you are speaking to a supervisor or someone you manage, you may have to use a title and last name in more formal situations. The use of first name or title depends on the atmosphere in the office. Traditional businesses (banks, insurance companies, etc.) tend to be more formal. Young companies, such as internet companies, are often very informal.

Ms. Smith, could you come to the meeting this afternoon? - Supervisor speaking to a subordinate at work
Here is the report you asked for Mr. James. - Man to his supervisor

Title and Last Name

Use the title (Mr, Mrs, Ms, etc.) and last name in formal situations such as meetings, public speaking, or when speaking to superiors at work or school. Remember that some work places prefer an informal tone between management and staff. It's best to begin using a title and last name (Hello, Ms Anders!) and change if your supervisors ask you to use a first name basis.

Good morning Ms Johnson. Did you have a good weekend? - Student to her teacher
Mr Johnson, I'd like to introduce you to Jack West from Chicago. - Employee introducing a colleague to his supervisor

Talking ABOUT People

Speaking about other people also depends on the situation. Generally, in informal situations use first names. In more formal situations, use the title and last names. In addition to these choices, there are a few other possibilities.

First Name Only

Used in informal situations with friends and co-workers.

Have you heard that Mary is moving to Los Angeles? - Boy speaking to his friend
Peter's getting a promotion next month. - Woman speaking to a co-worker

Last Name Only

When speaking about public figures such as actors and politicians, it is also quite common to use just the last name.

Bush is finally leaving soon! - One man to another
Nadal is a monster on the court. - A tennis player speaking to his doubles partner

Sometimes, supervisors might use just the last name when speaking to a co-worker.

Generally, this means the supervisor is not too happy.

Jones hasn't completed the report on time. - Boss complaining to another manager
Ask Anderson to come into the office as soon as he gets in. - Supervisor speaking to a co-worker

First and Last Name

Use both the first and last name in informal and formal situations in order to be more specific in identifying a person.

Frank Olaf was promoted to department head last week. - One co-worker to another
Isn't that Susan Hart over there? - One friend to another

Title and Last Name

Use the title and last name in more formal situations. Use this form when showing respect and / or being polite.

I think Ms Wright assigned some homework. - One student to a teacher
I think Mr Adams is the best candidate. - One voter speaking to another voter at a rally

Task: make up a short conversation using first name, title or other forms appropriately:

- a man with his friend

- a woman with her co-worker in the office

- a girl with her friend on the phone

- a boy with his friend’s mother

- a clerk in the bank with his boss

- a boss with his subordinate

- a student to her/his teacher

- an employee introducing a colleague to his supervisor

- a boy speaking to his friend about another friend

- a woman speaking to her co-worker about their colleague

- two students speaking about their professor (their friend)

- two friends gossiping about celebrities

- a boss complaining to another manager about his subordinate

- shareholders at the annual meeting discussing the management of the company

- a TV newsreader about a politician

VI. Expressing opinion

Making Suggestions

There are a number of formulas used when making suggestions in English. Here are some of the most common:

· Why don't you / we go to the movies tonight?

· You / we could visit New York while you're / we're there.

· Let's go to the travel agent's this afternoon to book our ticket.

· What about asking your brother for help?

· How about going to Hawaii for your vacation?

· I suggest you / we should take all the factors into consideration before we decide.

Construction

Formula	Verb Form
Why don't you / we go to a movie?	Use the base form of the verb in a question
We / You could go to a movie.	Use the base form of the verb in a statement
Let's go to a movie.	Use the base form of the verb with 'let's'
What about going to a movie?	Use the '-ing' form of the verb in a question
How about going to a movie?	Use the '-ing' form of the verb in a question
I suggest you / we go to a movie.	Use suggest object verb in the base form in a statement.

Task: Make suggestions using the following combinations. Mind the above constructions.

- to hold a discussion on …

- to make a presentation about…

- to make enquiries about …

- to get in touch with

- to decide on …

- to get down to business …

- to find out …

- to turn to somebody for …

- to consider the problem of …

- to have a celebration…

Stating a Preference

Sometimes you need to state a preference when someone makes a suggestion, offers something or asks your opinion about what to do. Often people are asking for your opinion and you can state your preference freely; other times, people have made an offer and you need to state a preference politely if you do not want to do what has been suggested, or would rather do something else.

·

· Would you like to see a film tonight?
I'd rather go dancing. How does that sound?

· Why don't we have some Chinese food?
Well, I'd prefer eating Italian. What do you think?

· What do you think we should do?
If it were up to me, I'd go out for dinner.

· What are we going to do today? The weather is awful!
I think we should go to a museum.

Why don't we go to a museum.

Let's go to a museum.

How about going to a museum.

Construction

Formula	Verb Form
I'd rather...	Use the base form the verb without 'to' with 'rather'
I'd prefer...	Use the '-ing' form following the verb 'prefer'
If it were up to me, I'd...	Use the second conditional form followed by the base form of the verb without 'to'
I think we should...	Use the base form the verb without 'to' following the modal form 'should'
Why don't we...?	Use the base form of the verb in a question
Let's go...	Use the base form of the verb with 'let's'
How about...?	Use the '-ing' form of the verb after a preposition - here 'about'

Task: Make up short dialogues using the above constructions. Follow the lines:

- making a suggestion – stating a preference

- offering something – stating a preference

- asking opinion – stating a preference

Disagreeing

Here are a number of useful phrases used when disagreeing or expressing another opinion. Notice that a number of these expressions employ the first or second conditional.

· I wouldn't do that. I would...

· But if we...

· I'm afraid I have to disagree with you.

· Don't get me wrong,...

· Even so, if...

· Don't forget that...

· Very true, but...

Examples:

I wouldn't do that. I'd speak to the teacher first and see what she says.
But if we don't make those investments, we'll risk loosing market share.
Don't get me wrong, I just think we should look at some other options before making a decision.
Even so, if we change classes this late, we might not get a passing grade.
Don't forget that we you still need to finish all your homework before you can do that.
Very true, but we still need to get the garden in shape before building a new deck.

Task: Make up short dialogs using the constructions from points 1, 2, 3. Follow the lines:

suggestion – preference – disagreeing

offering – preference – disagreeing

asking opinion – preference – disagreeing

Giving Advice

There are a number of formulas used when Giving Advice in English. Here are some of the most common:

· I don't think you should work so hard.

· You ought to work less.

· You ought not to work so hard.

· If I were you, I'd work less.

· If I were in your position, I'd work less.

· If I were in your shoes, I'd work less.

· You had better work less.

· You shouldn't work so hard.

· Whatever you do, don't work so hard.

Construction

Formula	Verb Form
I don't think you should work so hard.	Use 'I don't think you should' the base form of the verb in a statement.
You ought to work less.	Use 'You ought to' the base form of the verb in a statement.
You ought not to work so hard.	Use 'You ought not to' the base form of the verb in a statement.
If I were you, If I were in your position, If I were in your shoes, I wouldn't work so hard.	Use 'If I were' 'you' OR 'in your position' OR 'your shoes' 'I wouldn't' OR 'I would' base form of the verb in a statement (A form of the conditional 2).
You had better work less.	Use 'You had better' (you'd better) the base form of the verb in a statement.
You shouldn't OR You should work less.	Use 'You should' OR 'You shouldn't' the base form of the verb in a statement.
Whatever you do, don't work so hard.	Use 'Whatever you do' the imperative.

Task: make up short dialogs using the above constructions. You may use the suggested tips: learning abroad; starting a new project; becoming an economist (a doctor, an engineer etc); learning several languages; working hard; taking up some sport etc.

Contrasting Ideas

There are a number of formulas used when contrasting ideas in English. Here are some of the most common:

· We'd love to stay for dinner, but we have got to get going.

· They decided to stay in the area, in spite of their problems with the local residents.

· Despite the difficulties of a long journey, Peter decided to visit India.

· Getting a good job is hard work, however, most people eventually find one with patience.

· There were a number of people who came, although the hotels were not equipped to handle them all.

Construction

Formula	Example	Explanation
main statement, but contrasting statement	I'd really like to come to the film, but I have to study tonight.	Use a comma or semi colon (;) with 'but'. 'But' is the most common way to show contrasting ideas.
main statement, in spite of contrasting statement OR in spite of contrasting statement, main statement	They continued on their journey, in spite of the pouring rain.	Use 'in spite of' plus a noun, noun phrase or gerund
main statement, despite contrasting statement OR Despite contrasting statement, main statement	They continued on their journey, despite the pouring rain.	Use 'despite' plus a noun, noun phrase or gerund
main statement, although contrasting statement OR Although contrasting statement, main statement	We wanted to buy a sports car, although we knew that fast cars can be dangerous.	Use 'although' with a subject and a verb.

Task: Make up short dialogues contrasting your ideas. Use the above constructions.

- to plan something - to be prevented from

- to continue - to face difficulties

- hardships - to make a decision

- disagreement - compromise

- to have different opinions - to come to an agreement

- to invest - to be short of money

VII. Asking for Information and Explanations

There are a number of formulas used when asking for information in English. Here are some of the most common:

· Could you tell me...?

· Do you know...?

· Do you happen to know...?

· I'd like to know...

· Could you find out...?

· I'm interested in...

· I'm looking for..

These two forms are used for asking for information on the telephone:

· I'm calling to find out...

· I'm calling about...

Construction

Formula	Question Word	Example Finish
Could you tell me	when	the next train leaves?
Do you know	howmuch	that vase costs?
Do you happen to know	where	Tom lives?
I'd like to know	what	you think about the new project.
Could you tell me	when	the next train leaves?
Could you find out	when	she is going to arrive?

Formula	Gerund (-ing)	Example Finish
I'm interested in	buying	a boat

Formula	Noun	Example Finish
I'm looking for	informationon	Holidays in Spain.
Formula used only on the telephone	Question Word	Example Finish
I'm calling to find out...	if	flight AZ098 will leave on time today.

Formula used only on the telephone	Noun	Example Finish
I'm calling about...	the offer	published in today's newspaper.

Task: Make up short dialogues using the above constructions.

Demanding Explanations

Sometimes, things happen that we would like explained and we must demand explanations. For example, if you have just bought a new computer and there is a problem, but the shop assistant says that the guaranty does not cover the problem. There are a number of formulas used when demanding explanations in English. Here are some of the most common:

· Can you tell me why...

· I don't understand why...

· Can you explain why…

· Why is it that...

· How come...

· Does this mean...

· Do you really expect me to believe...

Construction

Can you tell me why it has taken you so long to respond?	Use 'Can you tell me why' a full clause. An indirect question requires '?'.
I don't understand why it has taken you so long to respond.	Use 'I don't understand why' + a full clause. This is a statement and does NOT require a question mark (?)
Can you explain why it has taken you so long to respond?	Use 'Can you explain why' + a full clause. An indirect question requires a '?'.
Why is it that it has taken you so long to respond?	Use 'Why is it that' + a full clause. An indirect question requires a '?'.
How come it has taken you so long to respond?	Use 'How come' + a full clause. An indirect question requires a '?'.
Does this mean (that) it has taken you so long to respond?	Use 'Does this mean (that)' + a full clause. An indirect question requires a '?'.
Do you expect me to believe you weren't able to finish on time?	Use 'Do you (really) expect me to believe (that)' + a full clause. An indirect question requires a '?'.

Task: Make up dialogues demanding explanations from your groupmate (colleague, a bank clerk, shop assistant, customs officer, railway station official etc)

VIII. Telephoning (I)

Telephone English - Important Phrases

There are a number of phrases and idioms that are only used when telephoning. Let's first take a look at an example dialogue:

- Operator: Hello, Frank and Brothers, How can I help you?

- Peter: This is Peter Jackson. Can I have extension 3421?

- Operator: Certainly, hold on a minute, I'll put you through...

- Frank: Bob Peterson's office, Frank speaking.

- Peter: This is Peter Jackson calling, is Bob in?

- Frank: I'm afraid he's out at the moment. Can I take a message?

- Peter: Yes, Could you ask him to call me at... I need to talk to him about the Nuovo line, it's urgent.

- Frank: Could you repeat the number please?

- Peter: Yes, that's…, and this is Peter Jackson.

- Frank: Thank you Mr Jackson, I'll make sure Bob gets this asap.

- Peter: Thanks, bye.

- Frank: Bye.

As you can see, the language is rather informal and there are some important differences to everyday English. Look at the chart below for key language and phrases used in telephone English. Here are the most common:

Introducing yourself
This is Ken.
Ken speaking.
Asking who is on the telephone
Excuse me, who is this?
Can I ask who is calling, please?

Asking for someone
Can I have extension 321? (extensions are internal numbers at a company)
Could I speak to...? (Can I - more informal / May I - more formal)
Is Jack in? (informal idiom meaning: Is Jack in the office?

Connecting someone
I'll put you through (put through - phrasal verb meaning 'connect')
Can you hold the line? Can you hold on a moment?
How to reply when someone is not available
I'm afraid... is not available at the moment
The line is busy... (when the extension requested is being used)
Mr Jackson isn't in... Mr Jackson is out at the moment...

Taking a Message
Could (Can, May) I take a message?
Could (Can, May) I tell him who is calling?
Would you like to leave a message?

Task 1: makeup a short telephone dialogues using the above phrases.

Telephone English - Leaving Messages

Leaving a message

Sometimes, there may not be anyone to answer the telephone and you will need to leave a message. Follow this outline to make sure that the person who should receive your message has all the information he/she needs.

1. Introduction - - - - Hello, this is Ken. OR Hello, My name is Ken Beare (more formal).

2. State the time of day and your reason for calling - - - - - It's ten in the morning. I'm phoning (calling, ringing) to find out if... / to see if... / to let you know that... / to tell you that...

3. Make a request - - - - Could you call (ring, telephone) me back? / Would you mind...? /

4. Leave your telephone number - - - - My number is.... / You can reach me at.... / Call me at...

5. Finish - - - - Thanks a lot, bye. / I'll talk to you later, bye.

Model:

Telephone: (Ring... Ring... Ring...) Hello, this is Tom. I'm afraid I'm not in at the moment. Please leave a message after the beep..... (beep)

Ken: Hello Tom, this is Ken. It's about noon and I'm calling to see if you would like to go to the Mets game on Friday. Could you call me back? You can reach me at 367-8925 until five this afternoon. I'll talk to you later, bye.

As you can see, leaving a message is pretty simple. You only need to make sure that you have stated all the most important information: Your Name, The Time, The Reason for Calling, Your Telephone Number.

Task 1: Leave a message to your friend (parent, colleague, teacher, business-partner, roommate, customer etc) using the above model.

Task 2: Here are some role plays for you to use in practicing your telephone English.

Requesting Travel Information

Student A:

Choose a city in your country. You are going to travel to this city for a business meeting over the next weekend. Telephone a travel agency and reserve the following:

· Round-trip flight

· Hotel room for two nights

· Restaurant recommendation

· Prices and departure times

Student B:

You work in a travel agency. Listen to student A and offer him/her the following solutions:

· Round-trip flight: Air JW $450 Coach, $790 First Class

· Hotel room for two nights: Hotel City $120 a night in the downtown area, Hotel Relax $110 a night near the airport

· Restaurant Recommendation: Chez Marceau - downtown - average price $70 a person

Product Information

Student A:

You need to purchase six new computers for your office. Call JA's Computer World and ask for the following information:

· Current special offers on computers

· Computer configuration (RAM, Hard Drive, CPU)

· Guaranty

· Possibility of discount for an order of six computers

Student B:

You work in at JA's Computer World answer student A's questions using the following information:

· Two special offers: Multimedia Monster - with latest Pentium CPU, 256 RAM, 40 GB Hard Drive, Monitor included - $2,500 AND Office Taskmaster - cheaper CPU, 64 RAM, 10 GB Hard Drive, Monitor not included - $1,200

· 1 Year guaranty on all computers

· Discount of 5% for orders of more than five computers

Leaving a Message

Student A:

You want to speak to Ms Braun about your account with her company, W&W. If Ms Braun isn't in the office, leave the following information:

· Your name

· Telephone number: 347-8910 (or use your own)

· Calling about changing conditions of your contract with W&W

· You can be reached until 5 o'clock at the above number. If Ms Braun calls after 5 o'clock, she should call 458-2416

Student B:

You are a receptionist at W&W. Student A would like to speak to Ms Braun, but she is out of the office. Take a message and make sure you get the following information:

· Name and telephone number - ask student A to spell the surname

· Message student A would like to leave for Ms Braun

· How late Ms Braun can call student A at the given telephone number

Дата добавления: 2015-10-29