Reservation Form

Step 1: Take reservation by telephone or in person.

Answer the phone by the third ring. Smile and identify yourself and the restaurant.

Respond to the guest in the standard way as fixed for the restaurant by management.

If taking the reservation in person, welcome the guest to the restaurant.

Step 2: Get reservation information and enter it into the reservation book or form.

· Ask the person making the reservation for:

· Date and time of the reservation

· Name under which the reservation is being made.

· Number in the party or group, including number of children.

· Special requests, Such as booth, window seat, a high chair, etc.

· Smoking or non-smoking section

· Guest’s telephone or room number

· Special occasion the guests might be celebrating.

· For difficult or unusual names, ask guests to spell the names. Repeat all information back to the guests and thank them for making the reservation.

· Under the correct spelling of the name, write it the way it sounded when it was pronounced.

· Write your initials next to the reservation.

Step 3: Make suggestions

· If a caller asks what’s on the menu, describe several entrees.

· If guests are making a reservation in person, show them a menu. Offer to describe the preparation or presentation of any item.

· If a guest seems concerned about table selection, make suggestions based on the preferred tables if they are not already reserved.

Step 4: process reservations received in writing:

Enter a reservation from a written request in the reservation book or form.

Never forget to note:

· Date and time of the reservation

· Name under which the reservation is being made.

· Number in the party or group, including number of children.

· Special requests, Such as booth, window seat, a high chair, etc.

· Smoking or non-smoking section

· Guest’s telephone or room number

· Special occasion the guests might be celebrating.

· Note that the reservation was received in writing, so that the guest will be sure to get the best possible table and service.

· Write your initials next to the reservation.

Reservation Form

Please fill the form below accurately to enable us serve you better!.. welcome!

Full Name:

First Name Last Name

E-mail:

Phone:

Number of Guests:

Date:

/ Month / Day Year

Time:

Table Reservation:

Reservation Type:

If Other above, please specify?

Any Special Request?

waiter:Good afternoon! Perlyna Restaurant. Can I help you?
guest: Hi, I would like to make a dinner reservation.
waiter: Of course, what day is it for?
guest: We will need the reservation for Tuesday night.
waiter: What time would you like the reservation for?
guest: We would prefer 7:00 or 7:30.
waiter: How many people will you need the reservation for?
guest: There will be 4 of us.

waiter: Is that smoking or non-smoking?

guest: Non-smoking
waiter: Fine, I can seat you at 7:00 on Tuesday, What name is it, please?

guest: The last name is Foster.

waiter: Could you spell that, please

guest: Yes,it’s F-o-s-t-e-r
waiter: Thank you! Mr. Foster, see you this Tuesday at 7:00.
guest: Thank you so much. I appreciate your help.

Дата добавления: 2015-10-28