Work in pairs and make up short dialogues with the phrases below.

Task III. Working in pairs make up short dialogues

to ask permission. Here are some phrases to help you.

Task IV. The following situation shows two approaches to the problem. See how differently the office workers handle the same problem. Say whose approach to the situation is both professional and helpful. What makes you think so? Dramatize the dialogue.

Nina:	Ms. Foster, I can't make copies of this report in time for your meeting. The copier broke down.
Ms. Foster:	Oh, Nina! You know I need that report right away.
Mark:	Mr. O'Neill, the copier is out of order. Should I go down the street to copy and quick-print center to make copies of the report?
Mr. O’Neill:	That's a good idea, Mark. Go right now and make the copies.

Why do the supervisors react so differently?

Why is Ms. Foster so impatient? Does she seem to blame Nina?

Does Nina’s inability, or unwillingness, to look for solutions to the problems discredit her professionalism?

Is the working relationship between Nina and her supervisor strained?

Does Mark’s approach to the problem show that he cares about getting the job done?

Does Mr. O’Neill appreciate Mark’s attitude and his resourcefulness in solving problems?

Task V. Work in pairs. Dramatize the given dialogue, then speak about someone new on the job. Discuss with your partner that person’s qualities and attitudes.

Jerry, Paul and Linda are co-workers in the marketing department. They are chatting over a cup of coffee during the morning break.

Jerry:	Why isn’t Paul friendlier? He seems nice, but he hardly talks to anyone unless he has to.
Linda:	I used to wonder the same thing. But he is still new on the job. I think he’s just nervous about doing his work correctly. He will probably relax and visit[26] with us more when he feels more confident about his work. We’ll just have to be patient, and let him know he’s doing a good job!

Task VI. Make up a plan for the topic. Speak on the topic according to your plan.

Task VII. Summarize everything you’ve learned on the topic.

Task VIII. Give a mini lecture on the topic ‘Clerical grades in the office workforce’.

FOLLOWING UP ACTIVITY

IMPROVING INTERPERSONAL SKILLS

IN PRACTICE

ACTIVITY 1

Дата добавления: 2015-10-31