Современные средства передачи информации

Faxes (fax machine) are used for transportation business correspondences by telephone net. In business practice of nowadays the sending information by fax includes:

—business offers;

—price lists;

—advertising materials;

—press releases;

—written inquires, etc..

Usually the size of fax could not be more than one page and its structure is the same as in a business letter.

The information doesn't send by fax:

—original contracts;

—letters of credit;

— invoices and other important financial documents, which are sent by mail or
transport with courier.

The most popular Internet service is E-mail. Most of the people, who have access to the Internet, use the network only for sending and receiving e-mail messages. However, other popular services are available on the Internet: reading USENET news, using the World-Wide Web, telnet. FTP and Gopher.

The Internet, a global computer network, which embraces millions of users all over the world, began at the United States in 1969 as a military experiment. It was designed to survive a nuclear war. Information sent over the Internet takes the shortest path available from one computer to another. Because of this, any two computers on the Internet will be able to stay in touch with each other as long as there is a single route between them.

Most of the Internet host (узловой) computers (more than 50%) are in the United States, while the rest are located in more than 100 other countries. Although the number of host computers can be counted fairly accurately, nobody knows exactly how many people use the Internet, there are millions, and their number is growing by thousands each month worldwide.

In many developing countries the Internet may provide businessmen with a reliable alternative to the expensive and unreliable telecommu­nications system of these countries. Commercial users can communicate over the Internet with the rest of the world andcan do it very economically. When they send e-mail messages, they have to pay for phone calls to their local service providers, not for calls across their countries or around the world.

E-mail is one of the most popular and easy taken service of the Internet. However, some problems remain. And th4e most important is security.

Следующие выражения помогут вам сделать телефонные звонки или ответить на них. Эти выражения делятся на две категории:

Outgoing calls (when you make the call)

Incoming calls (when you receive the call)

Outgoing Calls

Identifying yourself

My name is ____ (first introduction).

This is___ here.

This is___.

Asking to speak to someone

Could I speak to ____, please?

Could you put me through to ____, please?

Could I have extension 4356, please?

I'd like to speak to____, please.

Giving further information

It's in connection with ____.
It's about ____.

Explaining purpose of call

I'm calling to ask about ____.

I'm phoning to let you know the details of ____.

I'm ringing to tell you about ____.

Showing understanding

I see.

I understand.

Leaving a message

Couldyou give ____ a message?

Could you ask ____ to call me (when he gets back)?

(Could you tell ____) I'll call back later.

Thanking

Well, thank you very much for your help.

Well, thanks for the information.

I'm very grateful for your assistance.

I'm much obliged to you.

Ending the call

I look forward to seeing/hearing from/meeting you.

Goodbye.

Bye.

Incoming Calls

Identifving your company (from the switchboard)

Compact Systems. Good morning/afternoon.

Identifying yourself when you pick up the phone

Hilary Beacham.

Hilary Beacham speaking.

Helping the caller

Can I help you?

Who would you like to speak to?

Which department is he/she in?

Who's calling, please? Which company are you from?

Asking for further information.

What's it in connection with, please?

Connecting the caller. Asking for the caller's identification

Who's speaking, please?

Just a minute/moment/second/ please.

Hold/hang on, please.

Hold the line, please. I'll put you through.

I'm putting you through now.

I'm connecting you now.

You're through now.

Explaining that someone is not available

I'm afraid ____ is not available this morning/afternoon.

I'm afraid ____ is out at the moment.

I'm sorry, but ____ is on holiday/in a meeting at the moment.

I'm sorry, but ____ is on the other line at present.

I'm afraid his/ her line's engaged. Do you want to hold?

Alternative actions

Could you ring/phone/call back later?

Would you like to leave a message?

Can I take a message?

Responding to thanks

Not at all. Don't mention it. You're welcome.

Ending the call

I look forward to seeing/hearing from/meeting you.

Thanks for calling.

Goodbye.

Bye.

Дата добавления: 2015-07-08