Placing an order

CAMPBELL: Hello. This is Gordon Campbell phoning from Inverness.

SUPPLIER: Hello. Mr. Campbell. What can I do for you?

CAMPBELL: You know the quote you sent me ten days ago about the oil pipe inspection device.

SUPPLIER: Oh, yes. We've just had a new batch in today.

CAMPBELL: When could you dispatch me one, then?

SUPPLIER: I can get it off almost immediately. This afternoon, if you like. By air freight.

CAMPBELL: Just the job. What do you need from me then?

SUPPLIER: Well, I'll need a written order from you and you already have an account with us, don't you?

CAMPBELL: Yes, you'll have all our details somewhere. My company's called: Scott and McCloed, Inverness.

SUPPLIER: I'll get things moving straight away.

CAMPBELL: And I'll confirm the order by fax within an hour.

SUPPLIER: Thanks for ringing. Bye.

CAMPBELL: Bye now.

Dialogue 5

Paula Williams runs the Export Sales Department of Mercury Computers Ltd. Her assistant, Bob Seagrum, has just joined the firm. Paula talks to Bob about insuring a consignment of goods for South America.

PAULA: Here's an interesting letter, Bob. It's from a customer in Colombia, Mr Carrera. Do you remember him?

BOB: Yes. What does he say?

PAULA: Let me put you in the - picture, first. A few weeks ago Mr. Carera bought some of our microcomputers. Now he's written to say he'll he placing regular orders with us.

BOB: That's good. We don't sell much to South America at the moment, do we? It'll give us a foothold in the market.

PAULA: Yes. I hope it'll be the start of something quite big. Carrera doesn't just do business in Colombia. He's got sale outlets in Venezuela and Ecuador as well.

BOB: Just the kind of contact we need, then.

PAULA: Definitely. The orders will be fairly large - about three to five thousand pounds (£3-£5,000) worth a month. Carrera wants us to arrange insurance cover for the shipments.

BOB: So the invoices will be made out C I F. won't they?

PAULA: Yes, CIF Caracas. Mr. Carrera will airfreight the goods from there to Bogota, or perhaps bring there overland.

BOB: How do we go about getting insurance? Is it tricky?

PAULA: Oh, not really. We'll be sending computers regularly to Colombia. So, well I take out an all risks open policy for, say, fifty thousand pounds (£ 50.000). It'll cover consignments from our warehouse to the port of destination - Caracas.

BOB: I'm afraid 1 don't know much about insurance terms. What is an all risks open policy?

PAULA: It's a policy that'll cover all consignments made to Mr Carrera over a twelve-month period. Up to a value of fifty thousand pounds (£ 50.000).

BOB: Yes, but what about the 'all risks' bit? Can you explain precisely what it means'?

PAULA: It means all risks mentioned in the policy.

BOB: Such as?

PAULA: Fire theft, damage of various kinds, like breakage.

BOB: I see. To take out an open policy, I suppose we phone our insurance broker.

PAULA: Right. We contact our broker. Then he gets in touch with a Lloyd's'¹ underwriter. It's the underwriter who quotes a rate for the shipment and issues the Insurance Certificate. And it's the broker who collects the premium.

BOB: If we agree to the rate are all shipments immediately covered?

PAULA: It works like this. While the policy is being prepared, the broker sends us a Cover Note. As soon as we get that, our consignments are insured.

BOB: Mm, there are also some Declaration Forms to fill in, aren't there?

PAULA: Ah, so you do know something about insurance, Bob! Yes, each time we ship goods, we sign a Declaration Form and send a copy to the broker. It provides a record of each insured shipment.

BOB: It sounds fairly simple, this insurance business.

PAULA: Oh, it's dead easy, once you get the hang of it.

¹Lloyd's is a unique international insurance market, it is a society of underwriters made up of more than 26,000 members In the 18 century customers and underwriters used to arrange insurance in a coffee house which belonged to a man called Lloyds. Although its origin lies with marine insurance, Lloyd's now covers almost any risk. More than three-quarters of this business originates from overseas and its premium income is approximately 24 million pounds every day.

Ответьте на вопросы:

1. Why is Mercury Computers Ltd interested in business contacts with Mr. Carrera from Colombia?

2. How, will Mr. Carrera transport the goods?

3. What kind of policy are they going to take out? Explain their choice.

4. What is the procedure of taking out the policy?

5. When are the consignments insured?

6. How is the record of each insured shipment provided?

Дата добавления: 2015-07-11