An angry client

Your Conversation: You make the call

You: I'm afraid I have a serious complaint to make.

WARREN: Yes, what seems to be the trouble?

You: It's about your awful pick-up and delivery system. We had everything ready on Thursday as agreed.

WARREN: And did they come?

You: Of course, they damn well didn't! Those flowers ought to have been there by Saturday.

WARREN: Oh, I'm terribly sorry, Mr. Dixon. It's the first time that we've ever had any trouble of this kind. I'll look into it right away.

You: What about my flowers?

WARREN: Well, it's too soon to make rash promises, but I'm sure we shall be able to come to some amica­ble arrangement.

You: We'll see about that. We'll see about that.

Dialogue 4

Mr. Driscoll, who works for the Freight Forwarding Agency, calls the General Manager of an explosives company. The company specializes in making dynamite for the mining industry.

BROCKETT: Hello, Brackett here.

DRISCOLL: Bello, Mr. Brackett, Driscoll here again.

BROCKETT: What^'s the problem?

DRISCOLL: It^'s about that consignment of NG explosives for Australia. There^'s a lot of paperwork involved with the shipment. I want to make sure I^'m putting down the correct information on the forms.

BROCKETT: Only too glad to help. We^'ve got to comply with all the regulations, else we'll all get in a muddle. What do you want to ask me?

DRISCOLL: It^'s this form I^'m filling in for you, the one for dangerous cargoes...

BROCKETT: Oh, you mean, the application for Special Stowage Order.

DRISCOLL: That's the one. I want to check one or two details with you - I've got the form in front of me here.

BROCKETT: Fire award

DRISCOLL: I'm looking at the section headed: Number and description of' packages. Am I right in saying it’s two hundred (200) crates of NG explosive? Gross weight... erm...

BROCKETT: Gross Weight: a hundred and fifteen (115) tons. Net weight: a hundred (100) tons. F.o.b. value: one hundred thousand pounds (£ 100.000)

DRISCOLL: Thanks I'll note that down. You'll be using fiber-cord cases, won^'t you? And they’ll have strong wires round them for safety.

BROCKETT: That^'s right. There^’ll be twenty cases per crate. Each case weighs twenty-five kilos.

DRISCOLL: Uh-huh, I presume you'll he sending the goods by road to Tilbury Docks. They’ll go to the container freight station, Tilbury. Right?

BROCKETT: Yes The Transworld Shipping line can take over from there.

DRISCOLL: Let me slake a note of that. Place of acceptance of cargo by Transworld... erm... container freight station, Tilbury. Transworld will pack the goods into the container and unpack at destination.

BROCKETT: I also want Transworld to handle the documentation. They can prepare the Bills of Lading and Customs Entry Forms on our behalf.

DRISCOLL: How about insurance?

BROCKETT: They can arrange omiting insurance cover. But try to get a low premium for us, Mr. Driscoll. Twist their arm a little, if you have to.

DRISCOLL: Don't worry. I'll beat them down if possible.

BROCKETT: That's covered about everything, I think. Oh, by the way, remember that we want extra copies of the Bill of Lading.

DRISCOLL: I've already noted that. Maybe I should remind you - when you receive the Shipping Application, make sure you sign the Declaration on the back.

BROCKETT: I'll do that. I’ve got to state the consignment's safely packed, haven^'t I?

DRISCOLL: Yes. That's the main purpose of the Declaration. Now, I'll let you get back to you work.

BROCKETT: Thanks. I^'m really up to my eyes at the moment. Still call me if you need me.

Ответьте на вопросы:

I.Where does Mr. Driscoll work? What does his company do?

2. What^'s his problem?

3 Why do they have to comply with all the regulations?

4. What kind of cases will be used? Who will pack and unpack the goods?

5. Who will prepare the Bill of Lading? On whose behalf? The insurance?

6. Why should the Declaration be signed on the back?

7. How will the consignment go?

Дата добавления: 2015-07-11