Acknowledgements

Pearson Education Limited

Edinburgh Gate, Harlow,

Essex, CM20 2JE, England

and Associated Companies throughout the world

www.market-leader.net

© Pearson Education Limited 2002

The right of David Cotton, David Falvey, Simon Kent and John Rogers

to be identified as authors of this Work has been asserted by them in

accordance with the Copyright, Designs and Patents Act 1988.

All rights reserved; no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without the prior written permission of the Publishers.

First published 2002 New edition 2007

ISBNs

Course Book: 978-1-4058-1296-2

Course Book for pack: 978-1-4058-1295-5

Pack: 978-1-4058-1337-2

CD: 978-1-4058-1298-6

CD for pack: 978-1-4058-1299-3

Cassette: 978-1-4058-1297-9

Set in MetaPlus 10.5/12.5pt

Printed in Spain by Mateu Cromo, S.A. Pinto (Madrid)

Acknowledgements

Special thanks from the authors to Chris Hartley and Stephen Nicholl for their contributions to the course, above and beyond editorial guidance. Also to Bill Mascull.

The authors would like to thank the following for their invaluable help

during the project: Melanie Bryant, Paul Cousins, Ian Lebeau, Peter

Falvey, Sarah Falvey, Gisele Cotton, Lynne Rustecki, Jeremy Keeley, Hilary

Fletcher, Gareth Reesand all the staff and students of the English

Language Centre, London Metropolitan University.

Also Peter Strutt for his invaluable help with the Grammar reference

section.

The authors would like to thank Kate Goldrick, Jonathan Barnard, Diane Winkleby, Eddi Edwards and the Longman team for their invaluable support.

The authors and publishers are very grateful to the following people who agreed to be interviewed for the recorded material in this book: Indira Thambiah, Peter Jelkeby, Kate Pitts, Alan Bradshaw, Lionel Prenat and Isabelle Macart, Jonathan Turner, Teresa Graham OBE, Professor Nigel Nicholson, Eileen Carroll, Professor Roger Mumby-Croft.

The publishers and authors are very grateful to the following reporters who suggested changes to the previous edition and to the draft manuscript of this edition: Peter Bendall, Aukjen Bosma, Nancy Pietragalla Dorfman, Ian Duncan.

We are grateful to the following for permission to reproduce copyright material:

Elizabeth Rigby published in the Financial Times, 22^nd November 2005 © Financial Times 2005; Rod Newing published in the Financial Times, 17" November 2005 © Financial Times 2005; Alison Maitland published in the Financial Times, 17* November 2005 © Financial Times 2005; Bernard Simon published in the Financial Times, n"¹ November 2005, © Financial Times 2005; Anita Jain published in the Financial Times, 23^rd November 2005 © Financial Times 2005; Kate Mackenzie published in the Financial Times, i^st March 2006 © Financial Times 2006; 'Slow down, you move too fast' by Roslyn Guy, theage.com.au 17* August 2004; Andrew Jack published in the Financial Times, 28* May 2005 © Financial Times 2005; Vanessa Friedman published in the Financial Times, n"¹ November 2004, © Financial Times 2004; Stefan Wagstyl published in the Financial Times, 20* April 2006 © Financial Times 2006; David Stern published in the Financial Times, 23^rd May 2005, © Financial Times 2005; 'Ask the experts: managing conflict' by Katie Shimmon from the Guardian, 19™ November 2005 ©Guardian Newspapers Limited 2005; Doug Richard published in the Financial Times, 31^st May 2005 © Doug Richard. In some instances we have been unable to trace the owners of copyright material and we would appreciate any information that would enable us to do so.

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