Instructions

Earn a degree in hospitality management. The curriculum was invented by Cornell University, which is still widely ranked as the best such program in the country. According to "U.S. News," the University of Nevada at Las Vegas is widely regarded as the second best.

Build your resume as you earn your undergraduate degree. Most future managers start as desk clerks. Apply for your first job on the desk or as a bellman or maid while still in school.

Learn at least two foreign languages. Hotel general managers must be able to assist foreign visitors with limited English, and must also be prepared to accept assignments overseas.

Earn an MBA with an emphasis on management or accounting. General managers must know a great deal about both those fields; there are more applicants than jobs, and a graduate degree will help your application be considered.

Work your way up the ladder at one company. Although many boutique hotels hire from outside, managers at major hotel chains are expected to know and appreciate that company's "corporate culture."

How Does a Hotel Manager Spend a Workday?

Life in hotel management never stops. A hotel is open 24 hours a day, 365 days a year, and as a hotel manager, you are always on-call. You may leave the job at 5pm, but your beeper stays with you, and you must be ready to spring to action even at 2am in the morning. All hotel managers know and dread that 2am call, but it does happen. However, in a typical day, this is how a hotel manager spends his or her time.

The hotel manager reviews the daily report. Every hotel produces a daily report that recaps all the activity within the last 24 hours. This daily report includes hotel statistics, like the daily budget and total earnings. It includes customer requests, or any complaints that have occurred. It also includes maintenance issues.

The hotel manager meets with heads of staff. The hotel manager conducts a staff meeting with key department heads. In this meeting, the staff discusses and resolves issues on the daily report. They also discuss any other issues that may not have been included on the daily report. The hotel manager may assign projects to individual department heads, or create teams to resolve issues.

The hotel manager recruits and interviews potential staff. In larger hotels, it's generally the responsibility of the human resources department to recruit staff, although a hotel manager can do so, if they find an attractive candidate. The hotel manager does interview all staff and has the final stay in the hiring process.

The hotel manager oversees the hotel's budget. The hotel manager oversees the budget, and pays special attention to spending. A crucial responsibility of any hotel manager is to ensure that the hotel remains profitable for its owner(s). A big part of the day is spend in creating financial projections for the next quarter, analyzing room revenue, and comparing the hotel's performance with the competition. Larger hotels have accounting departments, but the hotel manager oversees this department. The hotel manager reviews, approves, and disapproves of all expenses.

He or she handles complaints. Usually around checkout time, the hotel manager is busy handling complaints, or the occasional compliment. The first line of defense is the front desk staff, and lower level management. If left unresolved, or if the issue is egregious, the hotel manager will step in and personally resolve guest complaints. The typical hotel manager is always busy. When interacting with a hotel manager, get to the point quickly.

The hotel manager greets customers. Although largely behind the scenes, the hotel manager does come out of his/her office to greet customers. They also oversee the staff in action, to make sure the guests are being treated with great service. When you visit a hotel, ask to speak to the manager, and give your polite impression of the hotel. Hotel managers are always interested in knowing how their hotel is received.

How Much Money Does a Hotel General Manager Get Paid?

A hotel manager schedules staff work hours and conducts training.

Hotel managers are responsible for the day-to-day management of hotels and their staffs. Working in a fast-paced, customer-focused environment, they must plan, organize and direct all the services offered by the hotel, from front-of-house and concierge services to food and drink and housekeeping. Hotel managers must do so mindful of the commercial nature of a hotel, managing the finances to maximize profits while providing the best customer experience. They ensure that the hotel is properly maintained, contracting with outside agencies to perform repairs as necessary, and that health and safety standards are observed. Salaries for the position will depend upon factors such as experience and location. Have a question? Get an answer from a personal finance professional now!

Дата добавления: 2015-07-15