List of Hotel Positions

Hotels of all sizes require a dedicated staff in order to keep business functioning. From the highest paid hotel owner down to the kitchen dishwasher, all roles are indispensable when it comes to providing a superb hotel experience to guests.

Management Positions

Hotel management includes those who are the overall bosses of the hotel and those who govern and supervise their own respective sectors of the hotel. The owner of the hotel is called a hotelier. The landlord or landlady is one who owns a smaller hotel. In addition to the owners, who approve all executive decisions, hotels may also have managers. The restaurant manager is in charge of monitoring the daily business of the hotel restaurant and supervises those working there. The front desk manager oversees all activity of the clerks and receptionists. Hotels may have a board of directors that oversees the decision-making process.

Administrative Jobs

The administration team works behind the scenes of the hotel and may or may not work at the actual hotel location. Members of the administrative team include human resources personnel who are in charge of making hiring decisions about hotel employees. Salespeople are needed to make online and telephone reservations of rooms and coordinate other services for guests remotely, such as airport pickup. The hotel's public relations personnel are in charge of any formal communication with the media or the general public. Those working in marketing and publicity take charge of promoting the hotel, its brand and its image in the public sphere. These individuals publish brochures and billboards, decide the going rate for rooms, and coordinate the hotel website.

Customer Service Jobs

Customer service people work directly with guests and try to help them enjoy their hotel experience. They are the faces of the hotel, and they interact with guests during their stays. The bellboy and bellhop carry guests' bags. The clerk or receptionist greets guests. The doorman opens the main door for guests coming in and out, and the commissionaire stands at the entrance to welcome people. The front desk clerk checks people in at the reception desk. The concierge helps guests answer basic questions. The page assists guests by running small errands. The porter greets guests and directs them to their destinations. A valet can refer to the person who parks guests' cars and to the person who cleans guests' clothes. Customer service also includes salespeople working in hotel gift shops or boutiques, and all restaurant personnel, such as waiters and bartenders, who interact with guests.

Maintenance and Food Service Jobs

Maintenance people are those who work behind the scenes at the hotel doing the tasks that keep it running smoothly day-to-day. Their work is not dependent upon interacting with guests, but they may interact with guests occasionally. Housekeepers, chambermaids and laundresses clean and tidy hotel rooms while guests are out. Groundskeepers keep machinery running smoothly and may also be in charge of landscaping efforts. Groundskeepers are sometimes licensed electricians and plumbers, but hotels might also employ electricians, plumbers, painters and other contract workers to do specific jobs on an as-needed basis. Hotels with restaurants also employ cooks and dishwashers to work in the kitchen. Busboys clean tables.

Дата добавления: 2015-07-15