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Guest (M): What's going on? What's that noise?
Hotel employee (W): That's the fire alarm, sir. There's a small fire in the hotel.
Guest: Fire? Oh my goodness! Where is it?
Hotel employee: It's in a guest room on the third floor.
Guest: The third floor! That's near my room. All of my things will burn!
Hotel employee: Sir, if s very important that you stay calm.
Guest: But what about my belongings?
Hotel employee: There's a sprinkler system. It will protect your items if the fire reaches your room.
Guest: What am I supposed to do now?
Hotel employee: For now, we have to evacuate the building.
Guest: I don't understand. I thought you said it was just a small fire.
Hotel employee: That’s correct. But we're evacuating the building as a precaution.
Guest: I see. I guess I need to find the nearest exit then.
Hotel employee: That's right. Just take the stairs down to the ground level. You'll see the exit at the bottom of the stairs.
1. Which is true according to the hotel employee?
A. The fire is on the ground floor.
B. The guest should use the elevator.
C. There are sprinklers in the guest rooms.
D. The fire is spreading quickly.
2. What is the guest worried about?
A. He will get hurt in the fire.
B. He will not find the exit in time.
C. The fire will go to other parts of the hotel.
D. His belongings will get damaged.
Fill in the blanks
G: What’s going on? What’s that noise?
E: That's the 1 ______, sir. There's a small fire in the hotel.
G: Fire? Oh my goodness! Where is it?
E: It's in a guest room on the 2 ____ _________
G: The third floor! That's near my room. All of my things will burn!
E: Sir, if s very important that you 3 ________ ______
G: But what about my belongings?
E: There's a sprinkler system. It will protect your items if the fire reaches your room.
G: What am I supposed to do now?
E: For now, we have to evacuate the building.
G: I don't understand. I thought you said it was just a small fire.
E: That's correct. But we're evacuating the building 4 ______ __________.
G: I see. I guess I need to find the 5 ________ _______ then.
E: That's right. Just 6 ____ _______ ________ down to the ground level. You'll see the exit at the bottom of the stairs.
Checking out
Thank you for staying at the Royal Point hotel
Below is a summary of charges for your stay.
Guest: Samson, Oscar 3506 Utrecht Rd, Dallas, TX 98100 USA
Dates of stay: Jan 06 - Jan 08
Guest number: 14021 Room number. 341
| Date | Description | Charges |
| 1/06 | Room charge | 90.00 |
| 1/06 | Room service | 25.00 |
| 1/06 | Dining service charge | 5.00 |
| 1/07 | Room charge | 90.00 |
| 1/07 | Long-distance calls (10 min @.80/min) | 8.00 |
| Amount due at check-out: $ 218.00 |
Please settle the account by paying the total balance at the front desk at check-out. Cash, credit card or personal check payments accepted. To avoid additional charges, please pay the balance and return the room keys by noon. Keep this copy of the bill for your records. Direct any questions to the front desk clerk. We hope you enjoyed your stay; come back and see us again soon!
Reading
Read the hotel bill, and then choose the right answers.
1. What is the purpose of the document?
A. to confirm the guest's reservation at the hotel
B. to inform the guest of the amount owed to the hotel
C. to summarize the guest's activities at the hotel
D. to tell the guest how to make a reservation in the future
2. What is true about Mr. Samson?
A. He paid for the room at check-in.
B. He paid with a personal check.
C. He ate in his hotel room.
D. He lost his room keys.
3. What is probably true about guests who pay their bills after 12pm?
A. They get another copy of their bill.
B. They pay with credit cards.
C. They keep their room keys.
D. They have to pay extra money.
Vocabulary
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